A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP

Michael Abramovici, Feng Jin

2011

Abstract

Driven by the increased competition pressure in the last few years, a number of manufactures are shifting their focus from products towards Industrial Product-Service Systems (IPS²). However, the shift to IPS² is also accompanied by risks. The monitoring of IPS² could support executives in identifying the IPS² risks in time and could serve as the basis for optimizing future IPS². In this paper a new method for the hierarchical monitoring of IPS² is developed based on Balanced Scorecard (BSC) and Analytic Hierarchical Process (AHP). The performances and the imbalance degrees of IPS² on different levels are calculated to show IPS² comprehensively. BSC is applied to define IPS²-specific perspectives and indicators. AHP is used to construct a hierarchical monitoring structure and to generate weights for different IPS²-specific perspectives and indicators. Finally a case study is introduced to validate this method.

References

  1. Abramovici, M., Michele, J., and Neubach, M., 2008. Extension of the Product Lifecycle Management Approach for PSS - Requirements and Challenges, In Seminar Proceeding of Product Service Systems.
  2. Abramovici, M., Michele, J., and Neubach, M., 2008. Extension of the Product Lifecycle Management Approach for PSS - Requirements and Challenges, In Seminar Proceeding of Product Service Systems.
  3. Abramovici, M., Neubach, M., Schulze, M., and Spura, C., 2009. Metadata Reference Model for IPS² Lifecycle Management, In Proceedings of the 1st CIRP IPS2 Conference.
  4. Abramovici, M., Neubach, M., Schulze, M., and Spura, C., 2009. Metadata Reference Model for IPS² Lifecycle Management, In Proceedings of the 1st CIRP IPS2 Conference.
  5. Baines, T. S., Lightfoot, H. W., Evans, S., and Neely, A., 2007. State-of-the-Art in Product-Service Systems, Proc. IMechE Part B: Journal of Engineering Manufacture, Vol. 221 No. 10, pp. 1543-1552.
  6. Baines, T. S., Lightfoot, H. W., Evans, S., and Neely, A., 2007. State-of-the-Art in Product-Service Systems, Proc. IMechE Part B: Journal of Engineering Manufacture, Vol. 221 No. 10, pp. 1543-1552.
  7. CIDA, 1996. Guide to Gender-Sensitive Indicators, CIDA. Quebec.
  8. CIDA, 1996. Guide to Gender-Sensitive Indicators, CIDA. Quebec.
  9. Cook, M., Bhamra, T., and Lemon, M., 2006. The Transfer and Application of Product Service-systems: from Academia to UK Manufacturing Firms, Journal of Cleaner Production, Vol. 14 No. 17, pp. 1455- 1465.
  10. Cook, M., Bhamra, T., and Lemon, M., 2006. The Transfer and Application of Product Service-systems: from Academia to UK Manufacturing Firms, Journal of Cleaner Production, Vol. 14 No. 17, pp. 1455- 1465.
  11. Craig, J., and Moores, K., 2010. Strategically Aligning Family and Business Systems Using the Balanced Scorecard, Journal of Family Business Strategy, Vol.1 No. 2, pp. 78-87.
  12. Craig, J., and Moores, K., 2010. Strategically Aligning Family and Business Systems Using the Balanced Scorecard, Journal of Family Business Strategy, Vol.1 No. 2, pp. 78-87.
  13. Kaplan, R. S., and Norton, D. P., 1996. Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review, pp. 75-85.
  14. Kaplan, R. S., and Norton, D. P., 1996. Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review, pp. 75-85.
  15. Kaplan, R. S., and Norton, D. P., 1992. The Balanced Scorecard Measures that Drive Performance, Harvard Business Review, pp. 71-79.
  16. Kaplan, R. S., and Norton, D. P., 1992. The Balanced Scorecard Measures that Drive Performance, Harvard Business Review, pp. 71-79.
  17. Meier, H., Roy, R., and Seliger, G., 2010. Industrial Product-Service System - IPS², CIRP Annals - Manufacturing Technology, Vol.59, pp. 607-627.
  18. Meier, H., Roy, R., and Seliger, G., 2010. Industrial Product-Service System - IPS², CIRP Annals - Manufacturing Technology, Vol.59, pp. 607-627.
  19. Michalska, J., 2005. The Usage of the Balanced Scorecard for the Estimation of the Enterprise's Effectiveness, Journal of Materials Processing Technology, Vol. 162, pp. 751-758.
  20. Michalska, J., 2005. The Usage of the Balanced Scorecard for the Estimation of the Enterprise's Effectiveness, Journal of Materials Processing Technology, Vol. 162, pp. 751-758.
  21. Saaty, T. L., 1980. The Analytic Hierarchy Process: Planning Setting Priorities, Resource Allocation, Mcgraw-Hil. New York.
  22. Saaty, T. L., 1980. The Analytic Hierarchy Process: Planning Setting Priorities, Resource Allocation, Mcgraw-Hil. New York.
  23. Saaty, T. L., 1994. How to Make a Decision: The Analytic Hierarchy Process, Interfaces, Vol. 24 No. 6, pp. 19- 43.
  24. Saaty, T. L., 1994. How to Make a Decision: The Analytic Hierarchy Process, Interfaces, Vol. 24 No. 6, pp. 19- 43.
  25. Saaty, T. L., 2008. Relative Measurement and Its Generalization in Decision Making. Why Pairwise Comparisons are Central in Mathematics for the Measurement of Intangible Factors. The Analytic Hierarchy/Network Process, Rev. R. Acad. Cien. Serie A. Mat., Vol. 102 No. 2, pp. 251-318.
  26. Saaty, T. L., 2008. Relative Measurement and Its Generalization in Decision Making. Why Pairwise Comparisons are Central in Mathematics for the Measurement of Intangible Factors. The Analytic Hierarchy/Network Process, Rev. R. Acad. Cien. Serie A. Mat., Vol. 102 No. 2, pp. 251-318.
  27. Sundin, E., Sandström, G. Ö., Lindahl, M., Sakao, T., Rönnbäck, A. Ö., and Larsson, T. C., 2009. Challenges for Industrial Product/Service Systems: Experience from a Learning Network of Large Companies, In Proceedings of the 1st CIRP IPS2 Conference.
  28. Sundin, E., Sandström, G. Ö., Lindahl, M., Sakao, T., Rönnbäck, A. Ö., and Larsson, T. C., 2009. Challenges for Industrial Product/Service Systems: Experience from a Learning Network of Large Companies, In Proceedings of the 1st CIRP IPS2 Conference.
  29. Wang, Y., and Xia, Q., 2009. A Fuzzy AHP and BSC Approach for Evaluating Performance of a Software Company Based on Knowledge Management, In Proceedings of 1st International Conference on Information Science and Engineering.
  30. Wang, Y., and Xia, Q., 2009. A Fuzzy AHP and BSC Approach for Evaluating Performance of a Software Company Based on Knowledge Management, In Proceedings of 1st International Conference on Information Science and Engineering.
  31. Wong, J., and Li, H., 2008. Application of the Analytic Hierarchy Process (AHP) in Multi-Criteria Analysis of the Selection of Intelligent Building Systems, Building and Environment, Vol. 43 No. 1, pp. 108-125.
  32. Wong, J., and Li, H., 2008. Application of the Analytic Hierarchy Process (AHP) in Multi-Criteria Analysis of the Selection of Intelligent Building Systems, Building and Environment, Vol. 43 No. 1, pp. 108-125.
  33. Yang, J. H., 2009. A Balanced Performance Measurement Scorecard Approach for Product Service Systems, In Proceedings of International Conference on Business Intelligence and Financial Engineering.
  34. Yang, J. H., 2009. A Balanced Performance Measurement Scorecard Approach for Product Service Systems, In Proceedings of International Conference on Business Intelligence and Financial Engineering.
  35. Yuan, F., and Chiu, C., 2009. A hierarchical Design of Case-Based Reasoning in the Balanced Scorecard Application, Expert Systems with Applications, Vol. 36 No. 1, pp. 333-342.
  36. Yuan, F., and Chiu, C., 2009. A hierarchical Design of Case-Based Reasoning in the Balanced Scorecard Application, Expert Systems with Applications, Vol. 36 No. 1, pp. 333-342.
Download


Paper Citation


in Harvard Style

Abramovici M. and Jin F. (2011). A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8425-53-9, pages 190-196. DOI: 10.5220/0003483001900196


in Harvard Style

Abramovici M. and Jin F. (2011). A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8425-53-9, pages 190-196. DOI: 10.5220/0003483001900196


in Bibtex Style

@conference{iceis11,
author={Michael Abramovici and Feng Jin},
title={A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2011},
pages={190-196},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003483001900196},
isbn={978-989-8425-53-9},
}


in Bibtex Style

@conference{iceis11,
author={Michael Abramovici and Feng Jin},
title={A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2011},
pages={190-196},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003483001900196},
isbn={978-989-8425-53-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP
SN - 978-989-8425-53-9
AU - Abramovici M.
AU - Jin F.
PY - 2011
SP - 190
EP - 196
DO - 10.5220/0003483001900196


in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - A NEW METHOD FOR MONITORING INDUSTRIAL PRODUCT-SERVICE SYSTEMS BASED ON BSC AND AHP
SN - 978-989-8425-53-9
AU - Abramovici M.
AU - Jin F.
PY - 2011
SP - 190
EP - 196
DO - 10.5220/0003483001900196