Towards Interpretable Monitoring and Assignment of Jira Issues

Dimitrios-Nikitas Nastos, Themistoklis Diamantopoulos, Andreas Symeonidis

2023

Abstract

Lately, online issue tracking systems like Jira are used extensively for monitoring open-source software projects. Using these systems, different contributors can collaborate towards planning features and resolving issues that may arise during the software development process. In this context, several approaches have been proposed to extract knowledge from these systems in order to automate issue assignment. Though effective under certain scenarios, these approaches also have limitations; most of them are based mainly on textual features and they may use techniques that do not extract the underlying semantics and/or the expertise of the different contributors. Furthermore, they typically provide black-box recommendations, thus not helping the developers to interpret the issue assignments. In this work, we present an issue mining system that extracts semantic topics from issues and provides interpretable recommendations for issue assignments. Our system employs a dataset of Jira issues and extracts information not only from the textual features of issues but also from their components and their labels. These features, along with the extracted semantic topics, produce an aggregated model that outputs interpretable recommendations and useful statistics to support issue assignment. The results of our evaluation indicate that our system can be effective, leaving room for future research.

Paper Citation

in Harvard Style

Nastos D., Diamantopoulos T. and Symeonidis A. (2023). Towards Interpretable Monitoring and Assignment of Jira Issues. In Proceedings of the 18th International Conference on Software Technologies - Volume 1: ICSOFT; ISBN 978-989-758-665-1, SciTePress, pages 696-703. DOI: 10.5220/0012146400003538

in Bibtex Style

@conference{icsoft23,
author={Dimitrios-Nikitas Nastos and Themistoklis Diamantopoulos and Andreas Symeonidis},
title={Towards Interpretable Monitoring and Assignment of Jira Issues},
booktitle={Proceedings of the 18th International Conference on Software Technologies - Volume 1: ICSOFT},
year={2023},
pages={696-703},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012146400003538},
isbn={978-989-758-665-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Conference on Software Technologies - Volume 1: ICSOFT
TI - Towards Interpretable Monitoring and Assignment of Jira Issues
SN - 978-989-758-665-1
AU - Nastos D.
AU - Diamantopoulos T.
AU - Symeonidis A.
PY - 2023
SP - 696
EP - 703
DO - 10.5220/0012146400003538
PB - SciTePress