Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities

Maria Claudia Buzzi, Marina Buzzi, Giuseppe Della Penna, Barbara Leporini, Francesca Ricci

2023

Abstract

Public Administration services must be accessible for anyone, including people with disabilities who interact via assistive technology. In 2016, the European Union published Directive 2016/2102 with the aim of making such services more accessible to any citizen, regardless of its abilities. This paper investigates the accessibility of e-Government services in Italy from the point of view of people with disabilities: seventy-six users participated in an online survey, and the collected answers have been further refined through semi-structured interviews. Results have been compared with a previous study, showing that the number of services has increased but no substantial improvement in terms of accessibility has been recorded. Simplified interaction and increased efficiency are still lacking, even if global user satisfaction seems to have slightly improved.

Paper Citation

in Harvard Style

Claudia Buzzi M., Buzzi M., Della Penna G., Leporini B. and Ricci F. (2023). Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities. In Proceedings of the 19th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST; ISBN 978-989-758-672-9, SciTePress, pages 59-70. DOI: 10.5220/0012177400003584

in Bibtex Style

@conference{webist23,
author={Maria Claudia Buzzi and Marina Buzzi and Giuseppe Della Penna and Barbara Leporini and Francesca Ricci},
title={Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities},
booktitle={Proceedings of the 19th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST},
year={2023},
pages={59-70},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012177400003584},
isbn={978-989-758-672-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 19th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST
TI - Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities
SN - 978-989-758-672-9
AU - Claudia Buzzi M.
AU - Buzzi M.
AU - Della Penna G.
AU - Leporini B.
AU - Ricci F.
PY - 2023
SP - 59
EP - 70
DO - 10.5220/0012177400003584
PB - SciTePress