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Authors: Dewinta Puristia ; Firman Kurniawan and Eduard Lukman

Affiliation: Department of Communication Studies, Universitas Indonesia, Jalan Salemba Raya 4, Jakarta and Indonesia

Keyword(s): mobile applications, government communications, public complaints.

Abstract: In the past, people spent much time visiting local government office to complain about problems in their neighbourhood. They must pass a lengthy bureaucracy to be heard. The development of ICTs has improved the interaction between government and its citizens. The Jakarta Provincial Government implemented Qlue, a mobile application for public complaints. Once people post their complaints through Qlue government officials quickly responded to it. This research explores how officials of Jakarta Provincial Government used Qlue as part of their task, how they perceive the transformation into mobile government and how mediated communication could improve their performance in delivering public services to the people.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Puristia, D.; Kurniawan, F. and Lukman, E. (2018). Public Complaints through Mobile Applications as Perceived by Local Government - Case Study of Implementation Qlue for Submission of Complaints in Jakarta Provincial Government. In 4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - IcoSaPS; ISBN 978-989-758-313-1, SciTePress, pages 1-1. DOI: 10.5220/0007031800010001

@conference{icosaps18,
author={Dewinta Puristia. and Firman Kurniawan. and Eduard Lukman.},
title={Public Complaints through Mobile Applications as Perceived by Local Government - Case Study of Implementation Qlue for Submission of Complaints in Jakarta Provincial Government},
booktitle={4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - IcoSaPS},
year={2018},
pages={1-1},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007031800010001},
isbn={978-989-758-313-1},
}

TY - CONF

JO - 4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - IcoSaPS
TI - Public Complaints through Mobile Applications as Perceived by Local Government - Case Study of Implementation Qlue for Submission of Complaints in Jakarta Provincial Government
SN - 978-989-758-313-1
AU - Puristia, D.
AU - Kurniawan, F.
AU - Lukman, E.
PY - 2018
SP - 1
EP - 1
DO - 10.5220/0007031800010001
PB - SciTePress

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