ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors

Edumilis Méndez, María Pérez, Luis E. Mendoza, Maryoly Ortega

2008

Abstract

Nowadays, the Latin American software industry, as it is mostly represented by Small and Medium Enterprises (SMEs), should focus on improving its service capacity towards high quality, low costs, and timely delivery. Within this context, SMEs providing Information Technology Outsourcing (ITO) services require information that allows to assess and monitor their contractual relationships and the agreements contained therein, considering a set of critical success factors that may vary depending on the type of project addressed. This article is aimed at describing the development of a tool named ITO-Tracker designed for the evaluation of ITO projects oriented to software, hardware, network and databases, based on Critical Success Factors (CSFs). ITO-Tracker offers guidance to the parties involved in the service through regular control and follow-up activities. The methodology used for developing this tool was the iterative and incremental process known as Rational Unified Process (RUP). For this purpose, we documented the development process and results from ITO-Tracker conceptualization, analysis, design and construction. Besides it is presented the evaluation of an ITO project in the software development area using the tool.

References

  1. Austin, D., 2002. Understanding Critical Success Factor Analysis. W. W. Grainger, Inc. W3C/WSAWG Spring. Retrieved February, 2007, from: www.w3.org/2002/ ws/arch/2/04/ UCSFA.ppt.
  2. Basili, V., Caldiera, G. and Rombach, H., 1994. Goal Question Metric Paradigm. Encyclopedia of Software Engineering (Vol 2), 528-532. John Wiley & Sons.
  3. Fairchild, A., 2004. Information Technology Outsourcing (ITO) Governance: An Examination of the Outsourcing Management Maturity Model. Hawaii, EUA: Tilburg University. Retrieved September, 2006, from: http://csdl2. computer.org/comp/proceedings/ hicss/2004/2056/08/205680232c.pdf.
  4. Kruchten, P., 2003. The Rational Unified Process: An Introduction. Third Edition. Addison-Wesley Professional.
  5. Lee, J., Huynh, M., Chi-Wai, R. and Pi, S., 2003. The Evolution of Outsourcing Research: What is the Next Issue. 33rd Hawaii International Conference on System Sciences.
  6. Mayer & Bunge, 2004. Informática LTDA. “Panorama de la Industria Latinoamericana de Software”. Page 97. Brazil.
  7. Méndez, E., Pérez, M., Mendoza, L., Ortega, M., Nuñez, C. and Fernández, M., 2007a. “Factores Críticos de Éxito Tecnológicos para Outsourcing de Tecnologías de Información: Modelo Conceptual”. Technological Critical Success Factors for Information Technology Outsourcing: Conceptual Model. LVII Annual Convention of the Venezuelan Association for the Advancement of Science - AsoVac. San Cristóbal, Venezuela. November.
  8. Méndez, E., Pérez, M. and Mendoza, L., 2007b. A Tool for Evaluating IT Outsourcing Projects based on Critical Success Factors. Venezuelan Meeting on Information Technology and Software Engineering, EVETIS'07, Porlamar, Venezuela. Financed by FONACIT through project G-2005000165.
  9. O'Brien, J. A., 2005. Introduction to Information Systems. Nueva York, NY: McGraw-Hill.
  10. Rivas, L., Pérez, M., Mendoza, L. and Grimán, A., 2007. Software Development Tools: Towards the Construction of an Ontology. Venezuelan Meeting on Information Technology and Software Engineering, EVETIS'07, Porlamar, Venezuela. Financed by FONACIT through project G-2005000165.
  11. Rivero, D., Montilva, J., Granados, G., Barrios, J., Besembel, I. and Sandia, B., 2007. The Software Industry in Venezuela: A Characterization of Human Resources. Venezuelan Meeting on Information Technology and Software Engineering, EVETIS'07, Porlamar, Venezuela. Financed by FONACIT through project G-2005000165.
  12. Sheehy, D., Baker, G., Chan, D., Cheung, A., Grunberg, H. and Henrickson, R., 2003. Information Technology Outsourcing. Toronto, Canada: The Canadian Institute of Chartered Accountants. Retrieved September, 2006, from: http://www.cica.ca/multimedia/Download_Libra ry/Research_Guidance/IT_Advisory_Committee/Engli sh/eIToutsou rcing0204.pdf
  13. Temnenco, V., 2006. UML, RUP, and the Zachman Framework: Better together. IBM. Retrieved June, 2007, from: http://www.ibm.com/developerworks/ rational/library/ nov06/temnenco/#author
  14. Veit, M. and Herrmann, S., 2003. Model-View-Controller and Object Teams: A Perfect Match of Paradigms. 2nd International Conference on Aspect-Oriented Software Development, Boston, March.
Download


Paper Citation


in Harvard Style

Méndez E., Pérez M., E. Mendoza L. and Ortega M. (2008). ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS, ISBN 978-989-8111-38-8, pages 170-175. DOI: 10.5220/0001686701700175


in Bibtex Style

@conference{iceis08,
author={Edumilis Méndez and María Pérez and Luis E. Mendoza and Maryoly Ortega},
title={ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS,},
year={2008},
pages={170-175},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001686701700175},
isbn={978-989-8111-38-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 6: ICEIS,
TI - ITO-TRACKER - A Tool for Evaluating ITO Projects based on Critical Success Factors
SN - 978-989-8111-38-8
AU - Méndez E.
AU - Pérez M.
AU - E. Mendoza L.
AU - Ortega M.
PY - 2008
SP - 170
EP - 175
DO - 10.5220/0001686701700175