COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY

Feng Yun-qing, Li Xue-wei, Li Xue-mei

2011

Abstract

To assess the passenger’s satisfaction is the key to analyze the service quality of the railway sector. The most important part of the assessment is to calculate the weight of each index which influences the passenger’s feelings in their journey. In this paper, we choose Ticket Price, Convenience, Train speed, Comfort and Security as the indicators to assess the passenger’s satisfaction. First, we use the rough set theory to calculate the subjective weight of the five indicators that influences the passenger’s travel feelings. Second, we calculate the objective weight of the same five indicators using the Entropy Method. At last, we get the integrated weight based on the subjective weight and the objective weight through the integrated weight calculating formula. The results indicate that the Security has the highest weight, followed by the weight of the Ticket Price and the Convenience. The Comfort and Speed have the lowest weight.

References

  1. Wu Chun-you, Liu Yan, 2010. Urban renewable resources stakeholders satisfaction evaluation model and empirical research. China's population - Environment and Resources. 20 (30). 117-123.
  2. Ma Xiao-ying, Zhang Guo-hai, Han Shu-fen, 2007.5. The university library reader's comprehensive fuzzy satisfaction evaluation based on the entropy. Information science. 25 (25). 715-719.
  3. Song Li-min, 2009.4. Reader's comprehensive fuzzy satisfaction evaluation based on the AHP and entropy method. Modern information. 29(4). 58-61.
  4. Meng Ming, Niu Xiao-dong, Gu Zhi-hong, 2005.7. Power customer's satisfaction evaluation model based on the fuzzy entropy theory. Journal of North China Electric Power University. 32 (4). 68-70.
  5. Peng Jin-shuan, Hao Yi-ming, Peng Li-fang, 2007. The public transportation fuzzy comprehensive satisfaction evaluation based on the entropy theory. Shan Xi Construction.
  6. Xiong Ping, Cheng Hua-bin, Wu Xiao-ping, 2003. A comprehensive weighting method based on the rough set theory. Journal of Naval University of Engineering.
  7. Hao Cheng, Li Jing, Li Xue-Mei, Li Xue-wei, 2008. The research of the weight of the effectiveness factors in the urban rail transit project based on the rough set. 29 (6). 121-125.
  8. Liu Jie, Li Chao-feng, Li Xiao-peng, Wen Bang-chun, 2008. Product generalized quality evaluation and application based on matter element and the combined weights. Journal of Northeastern University (Natural Science Edition). 29 (9). 1314-1317.
  9. China Research Center of Industrial Safety in Beijing Jiaotong University, 2009.Report of China Financial Industry Security in 2009. Publisher of Beijing Jiaotong University. 138-148.
  10. Chun-bao Chen, Li-ya Wang, 2006. Rough Set-Based Clustering with Refinement Using Shannon's Entropy Theory.Computers and Mathematics with Applications. 1563-1576.
  11. Don-Lin Mon, Ching-Hsue Cheng, Jiann-Chern Lin, 1994. Evaluating weapon system using fuzzy analytic hierarchy process based onentropy weight. Fuzzy Sets and Systems.127-134.
  12. Hong Zhang, Chao-lin Gu, Lu-wen Gu, Yan Zhang, 2011. The evaluation of tourism destination competitiveness by TOPSIS & information entropy -A case in the Yangtze River Delta of China. Tourism Management.
Download


Paper Citation


in Harvard Style

Yun-qing F., Xue-wei L. and Xue-mei L. (2011). COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: PMSS, (ICEIS 2011) ISBN 978-989-8425-56-0, pages 629-635. DOI: 10.5220/0003616506290635


in Bibtex Style

@conference{pmss11,
author={Feng Yun-qing and Li Xue-wei and Li Xue-mei},
title={COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: PMSS, (ICEIS 2011)},
year={2011},
pages={629-635},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003616506290635},
isbn={978-989-8425-56-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: PMSS, (ICEIS 2011)
TI - COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY
SN - 978-989-8425-56-0
AU - Yun-qing F.
AU - Xue-wei L.
AU - Xue-mei L.
PY - 2011
SP - 629
EP - 635
DO - 10.5220/0003616506290635