Can Emotional Intelligence Act as a Weapon (Warrior) Against
Bullying?
Nino Jikia
1a
, Natela Doghonadze
1b
and Tatiani Gkatsa
2c
1
School of Education, Humanities and Social Sciences, International Black Sea University, Tbilisi, Georgia
2
Department of Primary Education, Ioannina University, Ioannina, Greece
Keywords: Emotional Intelligence, Bullying, Bullying Prevention/Intervention Program, Parental Involvement,
Empathy, Social Skills, Self-Control.
Abstract: To build an effective and safe learning community fighting with bullying is critical, which can be done via
increasing students’ emotional intelligence. This paper aims to explore the relationship between emotional
intelligence and bullying rate, and how an effective bullying prevention program can be organized. For this
study, the qualitative research design was chosen. A convenience and snowball sampling were applied to hold
the interview with school teachers and psychologists. Eight teachers and two psychologists from different
schools were interviewed via the zoom.com platform. The findings revealed that, for most teachers, the term
‘emotional intelligence’ was relatively new. However, psychologists were well aware of this concept. All
respondents were well aware of the concepts of bullying (victims of bullying, bullies, bystanders, and
victimization). Most importantly, all respondents believed that the development of emotional intelligence can
help prevent or at least diminish the bullying rate. Developing emotional intelligence should become one of
the priorities for reducing the bullying rate among students. Bullying prevention/intervention programs should
have a complex nature.
1 INTRODUCTION
Bullying has been around for millennia, but detailed
study on its nature and occurrence and prevention
attempts is relatively recent (Limber et al., 2018).
Besides, according to the most recent UNESCO
report (2019), school violence and bullying are still
major global issues. Bullying still remains one of the
most stressful events that have a negative impact on
adolescents’ well-being (Nozaki, 2019). On the one
hand, there is brutal bullying with its ruthless nature,
and on another hand, compassionate emotional
intelligence (EI) that comprises sensitivity,
understanding, consciousness, and sympathy.
According to EI theory, those who are capable of
absorbing information about emotions and using it as
a guide to regulate their moods have better emotional
adjustment and social connections (Barrera et al.,
2019; Divecha & Brackett, 2020). In addition,
adolescents with greater EI are better able to adapt to
a
https://orcid.org/0000-0001-7274-3442
b
https://orcid.org/0000-0001-7333-8692
c
https://orcid.org/0000-0002-2060-7171
stressful experiences and the annoyances of everyday
life (Davis & Humphrey, 2012), reporting higher
well-being scores (Sánchez-Álvarez, Extremera, &
Fernández-Berrocal, 2015).
In order to build an effective and safe learning
community fighting with bullying is critical, which
can be done via increasing students’ emotional
intelligence. Consequently, the goal of this research
was to explore whether teachers in Georgia associate
high emotional intelligence levels with a low bullying
rate, what their idea is about bullying intervention
programs; what teachers’ opinions and reasons are in
connection with the bullying rate, whether it has
increased or decreased in Georgian schools. It also
aimed at investigating what teachers’
recommendations to reduce bullying rates at schools
are, in order make suggestions for further research.
Correspondingly, the research questions were: 1) Are
school teachers in Georgia well aware of IQ and
bullying? 2) Can a bullying-prevention program be
Jikia, N., Doghonadze, N. and Gkatsa, T.
Can Emotional Intelligence Act as a Weapon (Warrior) Against Bullying?.
DOI: 10.5220/0011999700003470
In Proceedings of the 15th International Conference on Computer Supported Education (CSEDU 2023) - Volume 2, pages 589-596
ISBN: 978-989-758-641-5; ISSN: 2184-5026
Copyright
c
2023 by SCITEPRESS Science and Technology Publications, Lda. Under CC license (CC BY-NC-ND 4.0)
589
based on development of EI? 3) How do teachers in
Georgian schools interpret bullying intervention
programs and what are their recommendations? 4)
Has the bullying rate increased or decreased in
Georgian schools and what are the reasons? 5) What
do teachers recommend for reducing bullying rates at
schools?
2 LITERATURE REVIEW ON
EMOTIONAL INTELLIGENCE
PREVENTING BULLYING
When we encounter the concept of emotional
intelligence, what first comes to our mind is that
emotional intelligence is about understanding and
regulation not only of one’s own, but also of others’
feelings and emotions. This definition of emotional
intelligence has been highlighted by various
researchers (Goleman, 2017; Rueda, Pérez-Romero,
Cerezo, & Fernández-Berrocal, 2022).
According to Bower et al. (2018), EI has five
components based on Daniel Goleman's theory: self-
awareness, self-regulation, motivation, empathy, and
social skills. The literature review emphasizes
Goleman's theory of emotional intelligence; out of its
five components, based on it as well as research
findings, this article highlights the importance of
social skills, self-regulation, and empathy and how
each component impacts bullying (Goleman, 2017).
If a person has social skills, he/she behaves in a
way that is competent for social tasks. A socially
competent person is characterized by the following
features: 1) can make and maintain friends easily, 2)
can control emotions 3) can find a solution to
interpersonal problems without generating further
conflicts (Silva et al., 2018). When it comes to
bullying, if we want to improve the social skills of
victimized students, we need to emphasize the
importance of social and emotional skills. These
skills will facilitate conflict resolution, adaptive
coping strategies, and emotional self-control (Silva et
al., 2016).
Lack of self-control, commonly referred to as the
manifestation of self-regulation capacity, is
frequently linked to antisocial and under-controlled
behavior (Murray & Kochanska, 2002). One of the
essential psychological correlates that has always
been associated with different kinds of violation of
social rules, including bullying, is self-control. When
exposed to bullying situations among students, it is
necessary to analyze the level of self-regulation,
which can predict different uses of coping strategies
and result in different emotionality (Fuente et al.,
2014). Different researchers (García-Vázquez et al.,
2020; Cho, 2018), claim that low self-regulation or
self-control increases the negative impact of bullying.
Longobardi et al. (2019) and Cuff et al. (2014)
clarified that various definitions of empathy make it
challenging to compare different studies. Despite a
very complex nature of empathy, the study that was
conducted by Noorden et al. (2015) proved that
empathy is negatively associated with bullying.
Social skills improvement can significantly
reduce victimization, encourage students to be more
polite and friendly, solve problems peacefully, as well
as reduce the difficulty the victims of bullying have
with social skills (Silva et al., 2018). Self-regulation
or self-control skills can significantly reduce the
bullying rate. Low self-control increases the negative
impact of bullying, while high self-control reduces
the negative impact of bullying and victimization
(Cho, 2018).
Empathy has a multidimensional nature. It is
divided into affective empathy and cognitive
empathy. Bullying is negatively associated with
empathy. Victimization is negatively associated only
with cognitive empathy. Defending is positively
associated with both types of empathy (Noorden et
al., 2015). If schools want to reduce the level of
bullying, and implement bullying intervention
programs, these programs should improve students’
social, self-control and empathy skills and emotional
intelligence level as a whole.
Social skills, self-regulation and empathy are
negatively associated with bullying (i.e., reduce it).
Therefore, it is necessary to take into consideration
these factors while developing emotional intelligence
and struggling with bullying in an educational
institution. Developing various components of EI
within curriculum and (especially, humanities)
subject syllabi, as well as organizing special events
and campaigns at school and neighbourhood /
community level should help minimize the stress and
even threats in society.
3 METHODOLOGY
3.1 Methods
In this study qualitative research design was applied.
Therefore, this study is of exploratory nature.
Exploratory research is used when the researcher
needs more data for the phenomenon than they
already have. For data collection a semi-structured
interview was conducted.
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3.2 Participants
Eight teachers and two psychologists from various
primary and secondary schools in Georgia
participated in this research. The participants were
volunteers. The first approach the researcher used
was convenience sampling, as the researcher
contacted two colleague teachers. The second
approach was snowball sampling. The reason for
using the non-probability sampling procedure was
due to accessibility issues.
3.3 Procedure
Before applying the interview, interview questions
were examined by three experts to be checked for
content validity. The content of interview questions is
valid when it properly and clearly covers all items that
is intended to cover.
First, using the convenience sampling approach
the researchers contacted two colleague teachers, then
they applied the snowball approach and interviewed
two more teachers recommended by them, etc. The
process continued in the same way until the
researcher had the desired sample size 10
respondents. The interview consisted of seven
questions and each participant was interviewed for
30-40 minutes. The interview was conducted via the
zoom platform and the process was videotaped.
After the interviewing process was completed, the
researchers converted the recording to text, only
necessary information was taken out from the
interviews, and it was sent back to the participants for
final approval. After receiving the final approval from
the participants, the researchers coded the answers to
generalize the collected data.
3.4 Interview Questions
The following questions were posed to the
interviewees:
1) What is emotional intelligence (what are its
components)? How important for a person is to have
it on a high level? How important is it for society that
people’s emotional intelligence level is high? to
answer RQ1.
2) What is your opinion about bullying (Who usually
become victims of bullying, bullies, bystanders, what
is victimization)? – To answer RQ1.
3) What is your opinion about bullying
prevention/interventions programs? How would you
describe an effective bullying prevention/intervention
program? - To answer RQ2.
4) What do you think, has bullying recently increased
or decreased in Georgia (Why/not? Can you give
several reasons)? – To answer RQ4.
5) What is your expectation, how can developing
social skills, (cognitive/affective) empathy, and self-
regulation/self-control impact the ways how students
interact with each other?- To answer RQ 2.
6) Do you think emotional intelligence can help
prevent/fight bullying? If yes, say how. – To answer
RQ3.
7) What would you recommend to reduce bullying
rate? - To answer RQ5.
3.5 Results
Table 1: Content-analysis of interviews results: EI.
Theme Key words Frequency
EI
components
understanding others’
emotions
10
understanding their own
emotions
10
social skills 6
self-control 4
empathy 3
effective communication 2
control over one’s
emotion
2
adequately expressing
one’s emotions
1
The answers to the first interview question (Table 1)
showed that the respondents know what emotional
intelligence is, and what is common among their
answers is that all of them define it as understanding
one’s own and others’ emotions and understanding
these emotions can help a person develop effective
communication.
Possessing emotional intelligence by both
teachers and students was assessed as very important
by all respondents (10) for schools (7), families (5),
and whole society (4).
As for the second question (Table 2), the answers
revealed that the participants had a deep
understanding of concepts: bullying, victims of
bullying, bullies, bystanders, and victimization. The
respondents were familiar not only with the terms
bullying and victims of bullying but also
‘bystanders’, ‘victimization’, etc. They (4) stress that
indifferent bystanders silently support bullying and
also realize (3) that some bullies in the past were
victims of bullying.
Can Emotional Intelligence Act as a Weapon (Warrior) Against Bullying?
591
Table 2: Content-analysis of interviews results: bullying.
Theme Key words Frequency
causes of
bullying
violence 7
lack of social
skills
4
victim 7
bystander 5
families 4
environment 3
superiors 2
bullying results physical harm 2
verbal harm 2
emotional harm 1
These terms, as Noorden et al. (2015, p. 640)
categorize them,, are: (1) ‘‘Bullying’’, including
bully, assistant, and reinforcer roles, (2)
‘‘Victimization’’, dealing with victim roles, (3)
‘‘Defending’’, including helper, defender, intervener,
mediator, and consoler roles, (4) ‘‘Bystanding’’,
including passive bystander, outsider, and
noninvolved roles.” Moreover, the respondents’
answers can be supported by Camarero-Figuerola,
Dueñas, and Renta-Davids’s (2020) idea that bullying
is a complex process that involves social,
psychological and pedagogical aspects and it is
harmful for a child from physical, psychological and
moral dimensions, especially in the school
environment
As for the third question, “What is your opinion
about bullying prevention/intervention programs?
How would you describe an effective bullying
prevention/intervention program?”, its findings are
presented in Table 3.
The teachers (4) mentioned that so far the existing
prevention programs are held only in some schools,
that these programs are quite unprofessional (3) and
non-systematic (2), mostly after a new loud case
occurs (6).
Table 3: Content-analysis of interview results: effective
bullying prevention/ intervention.
Theme Key words Frequency
bullying
prevention /
intervention
nation-wide
educational
campaign
10
working with
parents
10
class meetings
dedicated to the
topic
4
educating
teachers
6
making up
learner profiles
including their
behavioral /
emotional
problems
4
the need of more
psychological
support at school
3
dealing with
wrong
behavioral
standards (e.g., if
someone hits
you, hit back
2
The respondents spoke about different factors that
can be included in an effective bullying
prevention/intervention program: nation-wide
educational campaign using mass-media, educating
children by starting from parents, having special
departments at school formed with qualified teams of
psychologists, learner profile program showing not
only academic performance, but also emotional
development, and raising teachers’ awareness. First
of all, all respondents emphasize that parents’
involvement in bullying prevention programs can
have a positive impact on reducing the bullying rate
among students in a school context. As Kolbert et al.
(2014) claim, parents’ involvement in bullying
prevention programs plays a pivotal role in
preventing bullying behavior in school systems. The
respondents’ answers about bullying prevention
programs vary and this is a common situation all over
the world, as, despite the fact that there have been a
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lot of bullying prevention programs developed and
utilized to prevent bullying at schools, there still is no
shared opinion what the best practice is. According to
Morrow, Hooker, and Cate (2015), “while these
programs share similar features, they also vary in
numerous ways, most notably in their specific
components (e.g., institutional policies, staff training,
student education, reporting procedures, targeted
interventions, parent involvement, ongoing
evaluation)”(p.87).
The fourth question that the respondents answered
was whether bullying had recently increased or
decreased in Georgia and what the reasons of it
are. Seven out of ten respondents think that bullying,
especially the physical type of it, has increased. Three
teachers believe that people have started talking about
bullying more than in the past, this is why it seems
that bullying has increased. The respondents
mentioned that there, unfortunately, is no nation-wide
statistics dealing with bullying and victimization,
which may make an impression that the problem is
not acute. But it is very acute. Five respondents also
mention the new type of bullying which has recently
appeared cyberbullying, which has not reached such
dangerous level as in some developed countries, but
does exist.
Table 4:
Content-analysis of interviews results:
preventing bullying.
Theme Key words Frequency
factors of
preventing
bullying
increased positive
interaction
8
better understanding of
each other
6
respecting a
personality in another
person
4
work to decrease
aggressiveness
3
directing the natural
aggressiveness to a
positive track
2
discovering more
effective ways of
conflict resolution
2
trying to be in another
person’s shoes
1
As for question five (Table 4), all respondents’ (10)
expectations of how developing the social skills,
empathy, and self-regulation/self-control can impact
the ways how students interact with each other, were
very positive.
For the question six, all (10) respondents’ answers
showed that they understand the need of bullying
prevention, not simply reacting to it when it already
occurs. They see the ability of emotional intelligence
skills to prevent bullying. Based on the respondents’
answers, developing emotional intelligence skills can
reduce the bullying rate, however, it has its
limitations (3), as some students have inborn (or
further developed) neuropsychological problems
which education alone cannot solve and medical
interference is compulsory. Several (7) respondents
mention that only united measures of raising
children’s emotional intelligence can yield a tangible
result: government (through legislation and gathering
the information, defining educational policies) (6),
society (first of all, mass-media, in programs, talk-
shows, interviews, articles, debates, movies, books,
etc.) (5), school (4), family (4), religious and other
organizations (3) should cooperate with each other
and create a network of measures preventing and
fighting with bullying. Internet content should be
under control concerning bullying and violence (10).
This is in line with Bunnett (2021) who claims,
“…peer networking activities, centered on improving
EI, resilience and peer relations will likely reduce the
incidence and subsequent negative outcomes of
bullying and victimization in schools” (p.1061).
Here are the respondents’ recommendations
(question 7) on what should be done to reduce the
bullying rate. It was recommended that government,
the Ministry of Education and Science and the
schools should continue working collaboratively and
the whole responsibility is not left only on schools
(10). They need to develop a program, a policy of
making the school (and not only) a safe place.
Collaboration is important for developing an effective
bullying prevention programs.
It was recommended to bring to teachers’ and
parents’ minds that developing emotional intelligence
in students also will be vitally beneficial in reducing
the bullying rate, which can be done by parents and
school first of all (6). The content of school subjects,
especially, literature, history and languages, should
emphasize humanism, empathy, self-awareness, self-
control and self-regulation (8). Social skills should be
developed through team work in and out of class (6).
More extracurricular events are needed to have a
greater impact on bullying decrease (6). They may
involve watching documentaries, movies and reading
Can Emotional Intelligence Act as a Weapon (Warrior) Against Bullying?
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books followed by discussions on bullying. School
psychologists’ role in organizing such events is great
(4). Of course, it is important that parents are involved
in trainings concerning the development of emotional
intelligence in their children, but they will be
ineffective unless parents listen to their children
empathetically, unless they view some ‘family’
movies together and discuss them, unless they
involve their children in acts of charities, etc. (3).
Teachers and school administration need to be
periodically retrained concerning the methods of
increasing EI and decreasing bullying, they need to
exchange experience between schools (2) and get
acquainted with international experience (5).
These ideas are supported by Inocencio and
Inocencio (2021), they claim that anti-bullying
campaigns that raise awareness about how harmful
bullying is, and how important understanding others
is, can play a pivotal role in reducing bullying.
Moreover, teachers should continue familiarizing
themselves with what bullying is, how bullying
prevention policies work, and, of course, the code of
conduct. However, all respondents agree that
eradicating bullying completely is a very complex
process and almost unachievable.
3.6 The Ethics of the Research
As the research is a qualitative one, there are few
ethical absolutes that really matter. These absolutes
are: confidentiality, anonymity, informed consent and
rational judgment. Harming participants, in any way,
in the name of science, is against the fundamental rule
of the researcher. Consequently, all the participants
are mentioned in the research results as T1, T2, etc.
The recordings are confidential and have been used
for research purposes only. The researchers did their
best to make logical conclusions based on the
obtained answers.
3.7 Discussion and Limitations
The study revealed that in Georgian school context
emotional intelligence is a relatively new concept.
Being so, it is not systematically applied such as in
the USA (CASEL, 2017). In Georgia, mostly, EI is
associated with understanding and handling not only
one’s own, but also others’ emotions and feelings.
This idea can be supported by Rueda et al. (2022),
who claim that emotional intelligence provides a
person with an ability first to understand and manage
one’s emotions and feelings, and then other people’s
feelings and emotions. The current study highlights
the importance of social skills, self-regulation, and
empathy and their impact on bullying. This largely
coincides with Daniel Goleman’s theory, according to
which emotional intelligence involves self-
awareness, self-regulation, motivation, empathy, and
social skills (Goleman, 2017).
It was found that the respondents had a clear idea
of bullying and related concepts: victims of bullying,
bullies, bystanders, and victimization. However, the
respondents’ opinions about effective bullying
prevention/intervention programs varied. Some
respondents suggested emphasizing raising parents’
awareness first of all, while others believed in the
complex approach involving the whole society. The
respondents insisted on the need of having special
departments at school with a team of qualified
psychologists, and at the same time developing
students’ emotional intelligence skills, while some of
them think that teachers can be the main players by
showing love, care, respect, support, and empathy.
All of them agreed that emotional intelligence has a
paramount importance and it has to be integrated into
any bullying prevention programs. Morrow, Hooker,
and Cate (2015) research partially coincides with the
current research findings, they claim that, despite the
fact that various bullying prevention programs share
a lot of similar features, however, there are a lot of
differences in their specific components. These
components are, for example, “institutional policies,
staff training, student education, reporting
procedures, targeted interventions, parent
involvement, and ongoing evaluation” (p. 87).
Interestingly, some respondents doubted whether
bullying has really increased or whether it seems so
because in the last period people started talking much
about bullying. Others think that bullying has really
increased, and the reason is the lack of students’,
teachers’, and parents’ emotional intelligence,
development of new technologies, access to social
networking sites. The evidence in the US (Ladd &
Kochenderfer-Ladd, 2017) mostly shows that
bullying has increased and spread to a greater age
spectrum, but there are no empirical studies on the
issue in Georgia, so the situation here might be
different. Anyway, it needs deeper and wider-scale
research and is definitely troublesome.
The respondents hoped that developing social
skills, empathy, and self-control in students would
impact positively the way students interact with each
other, thus, decreasing bullying. They will know how
to behave in society. The research findings coincide
with Silva et al. (2016; 2018). They found that a
socially competent person can make friends easily,
control his/her emotions, find solutions to problems
without generating further conflicts, and these skills
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can also reduce students’ vulnerability to bullying and
promote friendship. The current research findings
revealed that teachers believe developing self-control
and empathy can also have a positive impact on
reducing the bullying rate at the school level. These
findings are supported by Noorden et al. (2015), and
García-Vázquez et al. (2020).
All respondents in the current study think that
emotional intelligence can help prevent bullying.
They believe that fundamental for this is developing
social skills, empathy, and self-control. If a person
has these skills, they can easily avoid conflicts,
control their and even others’ emotions, and feel
comfortable in society. Reducing bullying is a
complex process. Parental involvement along with
special school departments and a team of qualified
psychologists can diminish bullying levels in the
school context. All respondents mentioned that
developing emotional intelligence is of a paramount
importance in this regard.
An important research limitation is the sample
size. Of course, the obtained data would need
validation on a larger scale, with application of
various qualitative and quantitative methods. In fact,
the research is the first step in a larger scale study -
PhD dissertation (one author is a PhD student, while
her co-authors are her scientific advisors). Another
research limitation is that for gathering qualitative
information only interview was used, triangulation
would be the best approach to widely generalize
research findings.
4 CONCLUSIONS
In conclusion, recent research has once again
confirmed that fighting and preventing bullying is a
very complex process. Having an effective bullying
prevention/intervention program at the school level
requires a lot of hard work and cooperation between
schools, parents and school, schools and scientists,
and schools and governmental organizations. It is
highly recommended that they all work together and
have close cooperation and deep involvement in the
process.
Another interesting finding that was confirmed
through the interview was that developing emotional
intelligence in students can help prevent bullying.
Different components of emotional intelligence such
as social skills, self-control, and empathy can benefit
victims of bullying, bullies, and bystanders in various
ways. While developing an effective program to fight
bullying, we must always consider emotional
intelligence as one of the most important components
of it. A deeper and wider study on the impact of EI on
bullying reduction is needed in the future.
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