AN E-TAX INTERNET FILING SYSTEM INCORPORATING SECURITY AND USABILITY BEST PRACTICES - Prototype implementation of the best practices identified in government and commercial E-tax filing websites in the USA for tax season of 2003

Aashish Sharma, William Yurcik

Abstract

We describe a prototype system we have developed that incorporates best practices identified from a 2003 study of both public and private E-tax filing websites hosted in the USA. Our motivation is to investigate the current low functionality and low penetration usage of online tax filing, an increasingly important web-application. We identify critical security and usability features in current use on E-tax filing websites (and use these features) as well as new features not found on these E-tax filing websites. We conclude that while appropriate and correctly implemented technology will make a website secure, in practice it is the website look-and-feel which has the most influence on a user’s perception of usability and security.

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Paper Citation


in Harvard Style

Sharma A. and Yurcik W. (2004). AN E-TAX INTERNET FILING SYSTEM INCORPORATING SECURITY AND USABILITY BEST PRACTICES - Prototype implementation of the best practices identified in government and commercial E-tax filing websites in the USA for tax season of 2003 . In Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 2: ICETE, ISBN 972-8865-15-5, pages 257-262. DOI: 10.5220/0001388002570262


in Bibtex Style

@conference{icete04,
author={Aashish Sharma and William Yurcik},
title={AN E-TAX INTERNET FILING SYSTEM INCORPORATING SECURITY AND USABILITY BEST PRACTICES - Prototype implementation of the best practices identified in government and commercial E-tax filing websites in the USA for tax season of 2003},
booktitle={Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 2: ICETE,},
year={2004},
pages={257-262},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001388002570262},
isbn={972-8865-15-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 2: ICETE,
TI - AN E-TAX INTERNET FILING SYSTEM INCORPORATING SECURITY AND USABILITY BEST PRACTICES - Prototype implementation of the best practices identified in government and commercial E-tax filing websites in the USA for tax season of 2003
SN - 972-8865-15-5
AU - Sharma A.
AU - Yurcik W.
PY - 2004
SP - 257
EP - 262
DO - 10.5220/0001388002570262