POLICY-BASED SERVICE LEVEL AGREEMENT MANAGEMENT SYSTEM

Noh-sam Park, Shin-kyung Lee, Gil-haeng Lee

Abstract

SLA is a negotiated agreement between a customer and the service provider on levels of service characteristics and the associated set of metrics. In this paper, we propose a policy-based SLA management system. We present an approach to react not only when an SLA is violated, but also before imminent SLA violations. We provide a common generic framework capable of components to interwork via XML. The managed SLA metrics are classified into service opening metrics, trouble metrics, and performance metrics. We rely on a proposal for architecture to provide the end-user with SLM from the service subscription to the service termination. Finally, we’ll give an example to illustrate a typical scenario to assure customers’ SLAs in ADSL network service.

References

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Paper Citation


in Harvard Style

Park N., Lee S. and Lee G. (2004). POLICY-BASED SERVICE LEVEL AGREEMENT MANAGEMENT SYSTEM . In Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE, ISBN 972-8865-15-5, pages 111-117. DOI: 10.5220/0001390801110117


in Bibtex Style

@conference{icete04,
author={Noh-sam Park and Shin-kyung Lee and Gil-haeng Lee},
title={POLICY-BASED SERVICE LEVEL AGREEMENT MANAGEMENT SYSTEM},
booktitle={Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE,},
year={2004},
pages={111-117},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001390801110117},
isbn={972-8865-15-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE,
TI - POLICY-BASED SERVICE LEVEL AGREEMENT MANAGEMENT SYSTEM
SN - 972-8865-15-5
AU - Park N.
AU - Lee S.
AU - Lee G.
PY - 2004
SP - 111
EP - 117
DO - 10.5220/0001390801110117