EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS

Antonia Stefani, Dimitris Stavrinoudis, Michalis Xenos

Abstract

This paper presents a method used to evaluate the quality of e-commerce systems. The presented method uses a Belief Network in order to model the factors and criteria affecting the quality of e-commerce systems. This model can be applied not only for assessing the quality of e-commerce systems, but also for ensuring quality design before development. It also offers numerical results for the overall quality of an e-commerce system, as well as for its intermediate factors and lower-lever criteria. This paper presents the experimental results and the data analysis that aided towards the calibration of the model, i.e. assessing an e-commerce system and its individual characteristics based on the numerical results derived from the model.

References

  1. ISO, 1991. Information technology - Evaluation of software - Quality characteristics and guides for their use. International Standard: ISO/IEC 9126.
  2. Lohse, G, Spiller, P, 1998. Electronic Shopping Designing online stores with effective customer interfaces, Communications of the ACM.
  3. Molla, A, Licker, P, 2001. E-Commerce Systems Success: An Attempt to extend and respecify the Delone and Maclean model of IS success, Journal of Electronic Commerce Research
  4. Nielsen, J, 2000. Designing Web Usability, The Practice of Simplicity, New Riders Publishing, Indianapolis.
  5. Offutt, M, 2002. Quality Attributes of Web Software Applications, IEEE Software, March/April 2002
  6. Schafer, B, Konstan, J, Riedl, J, 2001. E-Commerce Recommendations Applications, Data Mining and Knowledge Discovery.
  7. Sherman, A, Karat, J, Karat, C, Brodie, C, and Vergo, J, 2003. User Attitudes Regarding a User-Adaptive eCommerce Web Site, User Modelling and UserAdapted Interaction.
  8. SQRG-HOU, 2004. Web site of the Software Quality Research Group of the Hellenic Open University, http://artemis.eap.gr/quality
  9. Stefani, A, Xenos, M, 2001. A model for accessing the quality of e-commerce systems. Panhellenic Conference with International Participationin Human Computer Interaction (PC-HCI-2001).
  10. Stefani, A, Xenos, M, Stavrinoudis, D, 2003. Modelling E-Commerce Systems' Quality with Belief Networks. In VECIMS 2003-International Symposium on Virtual Environments, Human-Computer Interfaces, and Measurement Systems. IEEE
  11. Wilson, L, 2003. Designing an electronic commerce interface: attention and product memory as elicited by web design. Electronic Commerce Research and Application.
Download


Paper Citation


in Harvard Style

Stefani A., Stavrinoudis D. and Xenos M. (2004). EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS . In Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE, ISBN 972-8865-15-5, pages 26-32. DOI: 10.5220/0001393000260032


in Bibtex Style

@conference{icete04,
author={Antonia Stefani and Dimitris Stavrinoudis and Michalis Xenos},
title={EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS},
booktitle={Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE,},
year={2004},
pages={26-32},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001393000260032},
isbn={972-8865-15-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE,
TI - EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS
SN - 972-8865-15-5
AU - Stefani A.
AU - Stavrinoudis D.
AU - Xenos M.
PY - 2004
SP - 26
EP - 32
DO - 10.5220/0001393000260032