Yang Xiang, Mingjun Lan, Wanlei Zhou


The hotel industry is in need of efficient, integrated, and economic supply chains and circulation processes. This paper introduces a project of integration of hotel management systems by web services technology. We discuss how web services will consent to the hotel industry by automating product distributions and providing better services to buyers, suppliers, and prospective partners. The project, Group Hotel Integration Reservation System (GHIRS), integrates many hotel industry systems such as Enterprise Information System (EIS), Enterprise Information Portal system (EIP), Customer Relationship Management system (CRM) and Supply Chain Management system (SCM) together. Evaluation of this project and comparison with other systems are discussed. We conclude that although web services technology faces some challenges, it is a potential tool that brings hotel industry increasing profits.


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Paper Citation

in Harvard Style

Xiang Y., Lan M. and Zhou W. (2004). WEB SERVICES IN HOTEL INDUSTRY . In Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: WAI-EFFECT, (ICETE 2004) ISBN 972-8865-15-5, pages 231-237. DOI: 10.5220/0001404702310237

in Bibtex Style

author={Yang Xiang and Mingjun Lan and Wanlei Zhou},
booktitle={Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: WAI-EFFECT, (ICETE 2004)},

in EndNote Style

JO - Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: WAI-EFFECT, (ICETE 2004)
SN - 972-8865-15-5
AU - Xiang Y.
AU - Lan M.
AU - Zhou W.
PY - 2004
SP - 231
EP - 237
DO - 10.5220/0001404702310237