A CONCEPTUAL FRAMEWORK FOR FORECASTING ERP IMPLEMENTATION SUCCESS - A first step towards the creation of an implementation support tool

Johan Magnusson, Andreas Nilsson, Fredrik Carlsson


The continuing soar in popularity when it comes to standardized information systems sold en masse under the labelling of Enterprise Resource Planning (ERP) Systems is somewhat kept under control by the ever flowing stream of reports from the industry of implementations gone bad. According to some researchers it is possible to assume that as many as 90% of all initiated ERP implementation projects can be regarded as failures as a result of changes in scope, prolongation of the project time or simply budget overruns. With the implementation of an ERP system being a very costly and risky endeavour, organizations considering “getting on the bandwagon” stand much to gain from pre-emptively forecasting the probability of success for an ERP implementation in their enterprise. Given this, the purpose of this paper is to investigate a possible conceptual framework for forecasting ERP implementation success and discuss the role of such a framework in a software based tool. This was achieved through an initial in-depth literary review aimed at finding factors affecting the outcome of the ERP implementation projects. These results were then communicated to an industrial support group comprised of possible ERP implementation stakeholders. After lengthy discussions concerning the usability, validity and reliability of the proposed list of factors, a conceptual framework was agreed upon for forecasting ERP implementation success. The framework was then tested against a number of possible stakeholders outside the industrial support group. As the results show we have been able to create a conceptual framework for forecasting ERP implementation success that is currently in the second wave of testing. The usability, validity and reliability of the framework is discussed and elaborated upon, and this paper concludes that the perceived usability and hence also value of the conceptual framework is substantial, whereas the validity and reliability remain to be tested.


  1. Aladwani, A.M. 2001. Change management strategies for successful ERP implementation. Business Process management journal, 7(3):266-275
  2. Al-Mashari, M. & Zairi, M. 2000. Information and business process equality: the case of SAP R/3 implementation. Electronic journal on information systems in developing countries, 2.
  3. Al-Mashari, M. 2001. Process orientation through Enterprise Resource Planning (ERP): A review of critical issues. Knowledge and Process Management, 8(3):175-185
  4. Al-Mashari, M., Al-Mudimigh, A. & Zairi, M. 2003. Enterprise resource planning: a taxonomy of critical factors. European journal of operational research 146: 352-364
  5. Ash, C.G. & Burn, J.M. 2003. A strategic framework for the management of ERP enabled e-business change. European journal of operational research 146: 374- 387
  6. Bancroft, N., Seip, H., Sprengel, A. 1998. Implementing SAP R/3: How to introduce a large system into a large organization. Manning publications CO: Greenwich, CT.
  7. Bancroft, N.H., Seip, H. & Sprengel, A. 1998. Implementing SAP R/3, 2nd edition, Manning Publications, Greenwich, CT
  8. Barnes, M. 1999. Customization of ERP requires development skills. Information week 22 feb
  9. Bingi, P., Sharma, M.K. & Godla, J.K. 1999. Critical Issues affecting an ERP implementation. Information systems management 16(3):7-14
  10. Cooke-Davies, T. 2002. The “real” success factors on projects. International journal of project management, 20:185-190
  11. Davenport, T.H. 1998. Putting the enterprise into the enterprise system. Harvard Business Review, 76(4):121-132
  12. Donovan, M. 1999. Successful ERP implementation the first time. Midrange ERP August.
  13. Gattiker, T.F. & Goodhue, D.L. 2000. Understanding the plant level cost and benefits of ERP: will the ugly duckling always turn into a swan? In: Proceedings of the 33rd Annual Hawaii International Conference on System Sciences
  14. Griffith, T.L., Zammuto, L. & Aiman-Smith, L. 1999. Why new technologies fail? Industrial management:29-34
  15. Hall, R. 2002. Enterprise Resource Planning systems and organizational change: transforming work or organization? Strategic Change, 11:263-270
  16. Hammer, M & Stanton, S. 1999. How process enterprises really work. Harvard Business Review:108-118
  17. Harell, H.W., Higgins, L. & Ludwig, S.E. 2001. Expanding ERP application software: Buy, Lease, Outsource or write your own? The Journal of Corporate Accounting and Finance, Jul/Aug:37-43
  18. Holland, C: & Light, B. 1999. A critical success factors model for ERP implementation. IEEE Software May/June 30-35
  19. Hong, K.K. & Kim, Y-G. 2002. The Critical Success factors for ERP implementation: an organizational fit perspective. Information & Management 40:25-40
  20. Jiang, J.J, Muhanna, W.A. & Klein, G. 2000. User resistance and strategies for promoiting acceptance across system types. Information and Management 37:25-36
  21. Keller, G. & Teufel, T. 1998. SAP R/3 process oriented implementation. Addison-Wesley: Wokingham
  22. Kerzner, H. 1987. in search of excellence in project management. Journal of systems management: 30-39
  23. Koch, C. Slater, D. & Baatz, E. 1999. The ABC's of ERP. CIO: London
  24. Krumbholz, M. & Maiden, N. 2001. The implementation of enterprise resource planning packages in different organizational and national cultures. Information systems 26:185-204
  25. Laughlin, S.P. 1999. An ERP game plan. Journal of Business Strategy: 32-37
  26. Mabert, V.A., Soni, A. & Venkataramanan, M.A. 2001. Enterprise Resource Planning: Common myths versus evolving reality. Business Horizon, May-June. 2001.
  27. Mandal, P. & Gunasekaran, A. 2003. Issues in implementing ERP: A case study. European Journal of Operational Research 146:274-283
  28. Marius, J. & Ashok, S. 1999. Package software: selection and implementation policies. INFOR: 133- 151
  29. Markus, M.L. & Robey, D. 1983. The organizational validity of management information systems. Human relations 36(3):203-226
  30. Markus, M.L. & Robey, D. 1988. Information technology and organizational change: causal structure in theory and research. Management Science 34(5):583-598
  31. McDonough III, E.F. 2000. Investigation of factors contribution to the success of cross-functional teams. Journal of product innovation management, 17:221- 235
  32. Palaniswamy, R. & Frank, T. 2000. Enhancing manufacturing performance with ERP systems. Information systems management 17(3): 43-55
  33. Parr, A. & Shanks, G. 2000. A model for ERP project implementation. Journal of Information Technology, 15:289-303
  34. Pinto, J.K. & Slevin, D.P. 1987. Balancing strategy and tactics in project implementation. Sloan Management review:33-41
  35. Procaccino, J.D., Verner, J.M., Overmeyer, S.P. & Darter, M.E. 2002. Case study: factors for early prediction of software development success. Information and software technology, 44:53-62
  36. Sarker, S. & Lee, A.S. 2003. Using a case study to test the role of three key social enablers in ERP implementation, Information and management. In press
  37. Schneider, P. 1999. Wanted: ERPeople Skills. CIO March.
  38. Scott, J.E. & Vessey, I. 2000. Implementing Enterprise Resource Planning systems: the role of learning from failure. Information systems frontiers, 2(2):213-232
  39. Skog, W. & Legge, M. 2002. Evaluating Enterprise Resource Planning (ERP) Systems using an interpretive approach. Knowledge and Process Management, 9(2):72-82
  40. Soffer, P., Golany, B. & Dori, D. 2003. ERP Modeling: a comprehensice approach. Information systems 28:673-690
  41. Soh, C. Kien, S.S. & Tay-Yap, J. 2000. Cultural fits and misfits: is ERP a universal solution? Communications of the ACM 43(3):47-51
  42. Sumner, M. 1999. Critical Success factors in enterprise wide information management systems projects. Proceedings of the ACM-SIGCPR Conference:297- 303
  43. Swan, J., Newell, S. & Robertson, M. 1999. The illusion of “best practice” in information systems for operations management. European Journal of Information Systems 8:284-293
  44. Weill, P. & Olson, M.H. 1989. An assessment of the contingency theory of management information systems. Journal of Management Information Systems 6(1):59-85
  45. Whyte, D. & Fortune, J. 2002. Current practice in project management - an empirical study. International journal of project management, 20:1-11
  46. Xu, H., Nord, J.H., Brown, N. & Nord, G.D. 2002. Industrial management and data systems

Paper Citation

in Harvard Style

Magnusson J., Nilsson A. and Carlsson F. (2004). A CONCEPTUAL FRAMEWORK FOR FORECASTING ERP IMPLEMENTATION SUCCESS - A first step towards the creation of an implementation support tool . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 972-8865-00-7, pages 447-453. DOI: 10.5220/0002602404470453

in Bibtex Style

author={Johan Magnusson and Andreas Nilsson and Fredrik Carlsson},
title={A CONCEPTUAL FRAMEWORK FOR FORECASTING ERP IMPLEMENTATION SUCCESS - A first step towards the creation of an implementation support tool},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},

in EndNote Style

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - A CONCEPTUAL FRAMEWORK FOR FORECASTING ERP IMPLEMENTATION SUCCESS - A first step towards the creation of an implementation support tool
SN - 972-8865-00-7
AU - Magnusson J.
AU - Nilsson A.
AU - Carlsson F.
PY - 2004
SP - 447
EP - 453
DO - 10.5220/0002602404470453