MANAGERIAL OPENNESS AND THE ADOPTION OF DISTRIBUTED GROUP SUPPORT SYSTEMS - The Case of WebWide Participation

John Rohrbaugh

Abstract

The full involvement of designated participants in meeting process is a well-recognized standard of group effectiveness, yet most face-to-face meetings are undertaken without the presence of every group member. The problem of total participation in asynchronous meetings convened with distributed group support systems has been noted frequently but investigated rarely. This paper describes a portion of a large field study using the distributed group support system WebWide Participation in which explanations for meeting involvement (and non-involvement) were explored. In particular, four WebWide meetings with varying levels of participation were selected, and surveys were sent to all designated participants. The hypothesis was that non-participants have less openness (i.e., one of the key personality dimensions in Big Five personality theory--the characteristic of being intellectually curious and receptive to new experiences) than active participants who willingly joined in the meeting process. Using two indices of managerial openness, a discriminant analysis was undertaken that correctly distinguished over four of every five participants and non-participants in the targeted WebWide meetings. The importance of this finding for advancing the adoption of other new group support technologies is discussed.

References

  1. Adorno, T. W., Frankel-Brunswik, E., Levinson, D. J., & Sanford, R. N., 1950. The authoritarian personality. New York: Harper.
  2. Applegate, L. M., 1991. Technology support for cooperative work: A framework for studying introduction and assimilation in organizations. Journal of Organizational Computing, 1, 11-39.
  3. Barrick, M. R., & Mount, M. K., 1991. The Big Five personality dimensions and job performance: A metaanalysis. Personnel Psychology, 44, 1-26.
  4. Beise, C. M., Niederman, F., and Beranek, P. M., 1999. Group facilitation in a networked world. Group Facilitation, 1, 33-44.
  5. Digman, J. M., 1990. Personality structure: Emergence of the five-factor model. In M. R. Rosenzweig & L. W. Porter (Eds.), Annual Review of Psychology, Vol. 41. Palo Alto, CA: Annual Reviews.
  6. Fjermestad, S., & Hiltz, R. S., 2001. Group support systems: A descriptive evaluation of case and field studies. Journal of Management Information Systems, 17, 115-160.
  7. Furst, S., Blackburn, R., & Rosen, B., 1999. Virtual team effectiveness: A proposed research agenda. Information Systems Journal, 9, 249-269.
  8. Goldberg, L. R., 1993. The structure of phenotypic personality traits. American Psychologist, 48, 26-34.
  9. Haythornthwaite, C., Wellman, B., & Mantei, M., 1995. Work relationships and media use: A social network analysis. Group Decision and Negotiation, 4, 193- 211.
  10. Hinds, P., & Kiesler, S., 1995. Communication across boundaries: Work, structure, and use of communication technologies in a large organization. Organization Science, 6, 373-393.
  11. Hough, L. M., Eaton, N. K., Dunnette, M. D., Kamp, J. D., & McCloy, R. A., 1990. Criterion-related validities of personality constructs and the effect of response distortion on those validities. Journal of Applied Psychology, 75, 581-595.
  12. Jackson, D. N., 1976. Jackson Personality Inventory manual. Goshen, NY: Research Psychologists Press.
  13. Kanter, R., 1988. When a thousand flowers bloom: Structural, collective and social conditions for innovation in organizations. Research in Organizational Behavior, 10, 169-211.
  14. Kock, N., 2000. Benefits for virtual organizations from distributed groups. Communications of the ACM, 43, 107-112.
  15. McCartt, A. T., & Rohrbaugh, J., 1995. Managerial openness to change and the introduction of GDSS: Explaining initial success and failure in decision conferencing. Organization Science, 6, 569-584.
  16. McCrae, R. R., 1987. Creativity, divergent thinking, and openness to experience. Journal of Personality and Social Psychology, 52, 1258-1265.
  17. Ocker, R., Hiltz, S. R., Turoff, M., and Fjermestad, J., 1995. The effects of distributed group support and process structuring on software requirements of development teams: Results on creativity and quality. Journal of Management Information Systems, 12, 127- 153.
  18. Qureshi, S., & Vogel, D., 2001. Adaptiveness in vitural teams: Organizational challenges and research directions. Group Decision and Negotiation, 10, 27- 46.
  19. Rangarajan, N., and Rohrbaugh, J., 2003. Multiple roles of online facilitation: An example in any-time, anyplace meetings. Group Facilitation: A Research and Applications Journal, 5, 26-36.
  20. Rogers, E. M., 1962. Diffusion of innovations. New York: The Free Press.
  21. Rogers, E. M., with Shoemaker, F. F., 1971. Communication of innovations: A cross-cultural approach. New York: The Free Press.
  22. Salgado, J. F., 1997. The five factor model of personality and job performance in the European Community. Journal of Applied Psychology, 82, 30-43.
  23. Shirani, A., Tafti, M., & Affisco, J., 1999. Task technology fit: A comparison of two technologies for synchronous and asynchronous group communication. Information and Management, 36, 139-150.
  24. Warkentin, M. E., Sayeed, L., & Hightower, R., 1997. Virtual teams versus face-to-face teams: An exploratory study of a web-based conference system. Decision Sciences, 28, 975-996.
Download


Paper Citation


in Harvard Style

Rohrbaugh J. (2004). MANAGERIAL OPENNESS AND THE ADOPTION OF DISTRIBUTED GROUP SUPPORT SYSTEMS - The Case of WebWide Participation . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-00-7, pages 115-120. DOI: 10.5220/0002607501150120


in Bibtex Style

@conference{iceis04,
author={John Rohrbaugh},
title={MANAGERIAL OPENNESS AND THE ADOPTION OF DISTRIBUTED GROUP SUPPORT SYSTEMS - The Case of WebWide Participation},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2004},
pages={115-120},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002607501150120},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - MANAGERIAL OPENNESS AND THE ADOPTION OF DISTRIBUTED GROUP SUPPORT SYSTEMS - The Case of WebWide Participation
SN - 972-8865-00-7
AU - Rohrbaugh J.
PY - 2004
SP - 115
EP - 120
DO - 10.5220/0002607501150120