REDUCING REWORK IN THE DEVELOPMENT OF INFORMATION SYSTEMS THROUGH THE COMPONENTS OF DECISIONS

Andy Salter, Hanifa Shah, Bernadette Sharp

Abstract

The failure of information systems has been partially the result of incorrect or inefficient rework in the development of the systems. If greater transparency can be made in the decision making process then the number of examples of incorrect or inefficient rework could be reduced. Transparency in the process of development can be achieved through identifying and tracking the components of the decisions made during the development of the information system. This paper presents a theoretical framework for facilitating this tracking by comparing the components of the decisions in the development of the information system with those of an organisation and considering how the ‘needs’ of agents and the actions taken to fulfil those needs are related.

References

  1. Adair, J. (1985) Effective Decision-Making, London, Pan Books.
  2. Chibelushi, C., Sharp, B. and Salter, A., (2004) A Text Mining Approach to Tracking Elements of Decision Making: A Pilot Study, paper to be submitted to NLUCS 2004, Porto, Portugal.
  3. Fulop, L., Linstead, S. and Clarke, R. J. (1999) Decision Making in Organisations, In: L. Fulop and S. Linstead (Eds.), Management - A Critical Text, Palgrave Macmillan, pp.295-334.
  4. Jennings, D. and Wattam, S. (1998) Decision Making - an integrated approach, 2nd ed., London, Prentice Hall.
  5. Kunz, W. and Rittel, H. W. J. (1970) Issues as Elements of Information Systems, Universität Stuttgart, Institut für Grundlagen der Planting, Working Paper 131.
  6. Lam-Po-Tang, A. (2003) Strategic Design, [http://www.agda.asn.au/dm/observations/StrategicD esign.html], accessed 09/09/03.
  7. Merriam-Webster (2003) Merriam-Webster Dictionary, [http://www.m-w.com/], accessed 07/10/2003.
  8. Power, D. J. (2002) Decision Support Systems: Concepts and Resources for Managers, Westport, Connecticut, Qurum Books.
  9. Rayson, P., Sharp, B., Alderson, A., Cartmell, J., Chibelushi, C., Clarke, R., Dix, A., Onditi, V., Quek, A., Ramduny, D., Salter, A., Shah, H., Sommerville, I. and Windridge, P. (2003) Tracker: a Framework to Support Reducing Rework Through Decision Management, In: O. Camp, J. Filipe, S. Hammoundi and M. Piattini (Eds), Proceedings of the 5th International Conference on Enterprise Information Systems ICEIS 2003, Angers, France, pp.344-351.
  10. Simon, H. A. (1960) The New Science of Management Decision, New York, Harper & Row.
  11. Touchstone Consulting Group (2003) The IBIS Manual - A Short Course in IBIS Methodology, [http://www.touchstone.com/tr/wp/IBIS.html], accessed 10/10/03.
  12. Ullman, D. D. G. (2001) The Ideal Engineering Decision Support System, [http://www.robustdecisions.com/TheIdealEnginSyst e1.pdf], accessed 07/05/2002.
Download


Paper Citation


in Harvard Style

Salter A., Shah H. and Sharp B. (2004). REDUCING REWORK IN THE DEVELOPMENT OF INFORMATION SYSTEMS THROUGH THE COMPONENTS OF DECISIONS . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 972-8865-00-7, pages 430-435. DOI: 10.5220/0002621304300435


in Bibtex Style

@conference{iceis04,
author={Andy Salter and Hanifa Shah and Bernadette Sharp},
title={REDUCING REWORK IN THE DEVELOPMENT OF INFORMATION SYSTEMS THROUGH THE COMPONENTS OF DECISIONS},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2004},
pages={430-435},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002621304300435},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - REDUCING REWORK IN THE DEVELOPMENT OF INFORMATION SYSTEMS THROUGH THE COMPONENTS OF DECISIONS
SN - 972-8865-00-7
AU - Salter A.
AU - Shah H.
AU - Sharp B.
PY - 2004
SP - 430
EP - 435
DO - 10.5220/0002621304300435