KNOWLEDGE TRANSFER TO AND AMONG END-USERS IN PRE-PACKAGED ENTERPRISE APPLICATION SOFTWARE IMPLEMENTATION: - An Exploratory Study of the Roles of Communities of Practice

Jimmy Tanamal

Abstract

This paper is concerned with the roles of Communities of Practice (CoPs) in knowledge transfer during the implementation of a particular IT artefact, i.e. the Pre-packaged Enterprise Application Software (PEAS) or also known as Enterprise Resource Planning (ERP) software. Using an in-depth longitudinal case-study across different stages of a Financial PEAS implementation in a large Australian university, we assess the effectiveness and applicability of the practices of CoPs for transferring the PEAS knowledge to and among end-users. The key finding of this paper is that CoPs can be utilized to enhance knowledge transfer for a better PEAS implementation result. Our findings also indicate that CoPs can be assigned to steward this dynamic PEAS knowledge in its most updated version among the very people who are its owners.

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Paper Citation


in Harvard Style

Tanamal J. (2004). KNOWLEDGE TRANSFER TO AND AMONG END-USERS IN PRE-PACKAGED ENTERPRISE APPLICATION SOFTWARE IMPLEMENTATION: - An Exploratory Study of the Roles of Communities of Practice . In - ICEIS, ISBN , pages 0-0. DOI: 10.5220/0002621500000000


in Bibtex Style

@conference{iceis04,
author={Jimmy Tanamal},
title={KNOWLEDGE TRANSFER TO AND AMONG END-USERS IN PRE-PACKAGED ENTERPRISE APPLICATION SOFTWARE IMPLEMENTATION: - An Exploratory Study of the Roles of Communities of Practice},
booktitle={ - ICEIS,},
year={2004},
pages={},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002621500000000},
isbn={},
}


in EndNote Style

TY - CONF
JO - - ICEIS,
TI - KNOWLEDGE TRANSFER TO AND AMONG END-USERS IN PRE-PACKAGED ENTERPRISE APPLICATION SOFTWARE IMPLEMENTATION: - An Exploratory Study of the Roles of Communities of Practice
SN -
AU - Tanamal J.
PY - 2004
SP - 0
EP - 0
DO - 10.5220/0002621500000000