CBR-BPR: A CASE-BASED REASONING TOOL FOR BUISNESS PROCESS REDESIGN

Farhi Marir, Selma Limam Mansar

Abstract

This paper presents a new approach for business processes redesign (BPR). The approach uses case-based reasoning techniques to model past business redesign into a case or stories based on a developed BPR framework and best practices rules. The resulting case base of past failing or successful experiences will be used to support business process designer and practitioner in redesigning or improving existing business processes. This work came to address the limitation of most methodologies developed to support the application of BPR principles in providing clear guidance on deriving a process design threatening the success of BPR.

References

  1. Alter, S (1999) Information systems: a management perspective. Amsterdam: Addison Wesley.
  2. Berio, G., Vernadat, F. (2001) Enterprise modeling with CIMOSA: functional and organizational aspects. Production planning & Control, 12(2): 128-136.
  3. Brand, N., van der Kolk, H (1995) Workflow analysis and design. Deventer: Kluwer Bedrijfswetenschappen, 1995. (In Dutch).
  4. Butler, P. (1996) A Strategic framework for health promotion in Darebin. A Report to the East Preston and Northcote Community Health Centers by the Center for Development and Innovation in Health. Center for Development and Innovation in Health, Melbourne, Australia, March 1996.
  5. Cheung, C.F., Lee, W.B., Wang, W.M., Chu, K.F., To, S. (2003) A multi-perspective knowledge-based system for customer service management. Expert systems with applications, 24, pp 457-470.
  6. Crowe TJ, Fong PM, Bauman TA, Zayas-Castro JL. (2002) Quantitative risk level estimation of Business process reengineering efforts. Business Process Management Journal, 16 October 2002, vol. 8, no. 5, pp. 490-511(22) MCB University Press.
  7. Edward, C., Peppard, J. (1994), Forging a link between business strategy and business reengineering. European Management Journal, Vol. 12 No. 4, pp. 407-15.
  8. Guimaraes, T. Bond, W. (1996) Empirically assessing the impact of BPR on manufacturing firms. International Journal of Operations & Production management, Vol. 16 No. 8, 1996, pp. 5-28.
  9. Golovin, J. (1997) Achieving stretch goals: best practices in manufacturing for the new millennium. New York: Prentice Hall editions, 1997.
  10. Haque, B.U., Belecheanu, R.A, Barson, R.J, Pawar, K.S. (2000) Towards the application of case based reasoning to decision-making in concurrent product development (concurrent engineering). KnowledgeBased Systems Journal, Vol 13, pp 101-112.
  11. Jablonski, S., Bussler, C. (1996) Workflow management: modelling concepts, architecture and implementation. London: International Thomson Computer Press.
  12. Kim, J., Suh, W., Lee, H. (2002) Document-based workflow modelling: a case-based reasoning approach. Expert systems with applications, 23, pp 77-93.
  13. Limam S. and Reijers H. (2002) Best practices in business process redesign. Submitted.
  14. Limam S.,Reijers H.A., Marir.F. Applying Business Process Redesign: a case-based reasoning approach. In F. McGrath and D. Remenyi, editors, Proceedings of the 4th European Conference On Knowledge Management. Pages 635-644. Oriel College, Oxford University, UK 18-19 September 2003. ISBN 0- 9544577-2-2.
  15. Luger, G.F (2002) Artificial Intelligence, Structures and Strategies for Complex Problem Solving, Addison Wesley, Pearson Education Limited, England, ISBN 0201648660.
  16. Marir F. and Watson, M. Case-Based Reasoning: A review. The knowledge Engineering Review, Vol. 9, No. 4, 1994.
  17. Martin, J. (1978) The best Practice of business. London: John Martin Publishing, 1978.
  18. Reijers, H.A, Limam, S, Van der Aalst W.M.P. (2003) Product-Based Workflow Design. Journal of Management Information Systems, Summer 2003, Vol. 19, No. 5.
  19. Seidmann, A., Sundararajan, A. (1997) The effects of task and information asymmetry on business process redesign. International Journal of Production Economics, 50(2/3): 117-128.
  20. Watson, Ian (1997) Applying Case-Based Reasoning: Techniques For Enterprise Systems. Morgan Kaufmann Publishers, Inc, 289 pages, ISBN 1558604626.
Download


Paper Citation


in Harvard Style

Marir F. and Limam Mansar S. (2004). CBR-BPR: A CASE-BASED REASONING TOOL FOR BUISNESS PROCESS REDESIGN . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 972-8865-00-7, pages 363-368. DOI: 10.5220/0002639403630368


in Bibtex Style

@conference{iceis04,
author={Farhi Marir and Selma Limam Mansar},
title={CBR-BPR: A CASE-BASED REASONING TOOL FOR BUISNESS PROCESS REDESIGN},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2004},
pages={363-368},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002639403630368},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - CBR-BPR: A CASE-BASED REASONING TOOL FOR BUISNESS PROCESS REDESIGN
SN - 972-8865-00-7
AU - Marir F.
AU - Limam Mansar S.
PY - 2004
SP - 363
EP - 368
DO - 10.5220/0002639403630368