TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION

Cláudia M.F.A.Ribeiro, Nelson S.Rosa, Paulo R.F.Cunha

Abstract

The emerging of the new generation applications like videoconference and the increasing in the demand of QoS services have enforced the need of new service models. As in the most new applications the user can perceives the level of quality a service is provided, data communication services are currently evolving towards more personalized ones. A direct consequence of this trend is the necessity of explicit treatment of the user perception. Challenges in this evolution include the better understanding of “how” users perceive QoS and “how” the perception is actually realised by underlying QoS mechanisms. This paper addresses these questions by presenting a formal architecture, namely ESCHER that implements a conceptual user perception model for QoS services.

References

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Paper Citation


in Harvard Style

M.F.A.Ribeiro C., S.Rosa N. and R.F.Cunha P. (2004). TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-00-7, pages 211-215. DOI: 10.5220/0002647602110215


in Bibtex Style

@conference{iceis04,
author={Cláudia M.F.A.Ribeiro and Nelson S.Rosa and Paulo R.F.Cunha},
title={TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2004},
pages={211-215},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002647602110215},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION
SN - 972-8865-00-7
AU - M.F.A.Ribeiro C.
AU - S.Rosa N.
AU - R.F.Cunha P.
PY - 2004
SP - 211
EP - 215
DO - 10.5220/0002647602110215