A BUSINESS PROCESS MODEL FOR PUBLIC HEALTH INFORMATION SYSTEMS: A GOVERNMENTAL PERSPECTIVE

Daniel Polónia, Ilídio Castro Oliveira, José Luís Oliveira

Abstract

The business process models available for the telecom industry have, in the recent past, made significant developments and reached leading-edge maturity levels. The 1997-2000 technology bubble has injected significant amounts of cash in the market, which has allowed a quick maturing of both the process models and its supporting software applications and integration tools. In its turn, the health industry, in what concerns to technology and associate processes has been maturing more slowly, with lower levels of integration and process models more “institution oriented” than “client oriented”. In this paper it is proposed a process model for the health industry, derived from the enhanced Telecom Operations Model (eTOM), from which is derived a functional architecture that intends to support applications that respond to the current technological, political and economical challenges of the Portuguese national health service.

References

  1. Law 27/2002 of November 8th, Chapter III M. F. Collen (1999) "A Vision of Health Care and Informatics in 2008", Journal of the American Medical Informatics Association, 6(1): pp. 1- 5.
  2. C. J. McDonald (1997) "The barriers to electronic medical record systems and how to overcome them", Journal of American Medical Informatics Association, 4(3): pp. 213-221.
  3. TeleManagement Forum TM Forum Glossary [online], available in: http://www.tmforum.org/browse.asp?catID=8 63&sNode=863&Exp=Y&linkID=28087.
  4. TeleManagement Forum (2002) Enhanced Telecom Operations Map (eTOM®) - v3.0.
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Paper Citation


in Harvard Style

Polónia D., Castro Oliveira I. and Luís Oliveira J. (2004). A BUSINESS PROCESS MODEL FOR PUBLIC HEALTH INFORMATION SYSTEMS: A GOVERNMENTAL PERSPECTIVE . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 972-8865-00-7, pages 573-576. DOI: 10.5220/0002651905730576


in Bibtex Style

@conference{iceis04,
author={Daniel Polónia and Ilídio Castro Oliveira and José Luís Oliveira},
title={A BUSINESS PROCESS MODEL FOR PUBLIC HEALTH INFORMATION SYSTEMS: A GOVERNMENTAL PERSPECTIVE},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2004},
pages={573-576},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002651905730576},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - A BUSINESS PROCESS MODEL FOR PUBLIC HEALTH INFORMATION SYSTEMS: A GOVERNMENTAL PERSPECTIVE
SN - 972-8865-00-7
AU - Polónia D.
AU - Castro Oliveira I.
AU - Luís Oliveira J.
PY - 2004
SP - 573
EP - 576
DO - 10.5220/0002651905730576