COLLABORATING TO IMPROVE ERP USABILITY

Tamara Babaian, Wendy Lucas, Heikki Topi

Abstract

Anecdotal evidence strongly suggests that enterprise resource planning (ERP) systems have unintuitive user interfaces that hinder usability, frustrate users, and ultimately interfere with their successful adoption and utilization in organizations. Despite the huge costs associated with poorly implemented systems, ERP usability has received little attention from the research community. It is our contention that existing theories on usability must be extended to address the unique challenges resulting from the size, complexity and integrated functionality of these industrial behemoths. This paper discusses collaboration theory as a potentially beneficial way to conceptualize the relationship between the user and the system and to provide a foundation on which interfaces can be developed that enhance user performance and satisfaction with ERP systems.

References

  1. Babaian, T., Grosz, B. J., & Shieber, S. M., 2002. A writer's collaborative assistant. In Y. Gil & D. B. Leake (Eds.), Proceedings of the 2002 International Conference on Intelligent User Interfaces (IUI-02) (pp.7-14). New York: ACM Press.
  2. Bratman, M. E., 1992. Shared cooperative activity. The Philosophical Review, 101(2), 327-341.
  3. Chew, J,. Orlov, L, & Herbert, L. (2003). App User Interfaces Still Need Work, a technology brief from Forrester Research. Accessed on 1/26/2004 at http://www.forrester.com/ER/Research/ Brief/Excerpt/0,1317,16184,00.html.
  4. Cooper, A., 1995. About Face: The Essentials of User Interface Design (First ed.): IDG Books Worldwide, Inc.
  5. Esteves, J. & Pastor, J., 2001. Enterprise Resource Planning Systems Research: An Annotated Bibliography. Communications of the AIS, 7(8).
  6. Gilbert, A., 2003. Business apps get bad marks in usability, CNET News.com. Accessed at http://news.com.com/2100-1017-980648.html on 2/12/2003.
  7. Grosz, B. J., 1996. Collaborative systems. AI Magazine, 17(2), 67-85.
  8. Grosz, B. J. & Kraus, S., 1996. Collaborative Plans for Complex Group Action. Artificial Intelligence, 86(2), 269-357.
  9. Jacko, J. A., & Sears, A. (Eds.), 2003. The HumanComputer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications. Mahwah, new Jersey, London: Lawrence Erlbaum Associates.
  10. John, B. E., 1996. Evaluating usability evaluation techniques. ACM Computing Surveys, 28(4es), 139.
  11. Kleiner, B. M., Bishu, R. R., Drury, C. G., Madhu, N., Getty, R., & Muralidhar, A., 1999. Human factors concerns in enterprise resource planning (ERP) solutions. Paper presented at the Human Factors Engineering and Ergonomics Conference, Houston, TX.
  12. Ortiz, C. L. & Grosz, B. J., 2002. Interpreting information requests in context: a collaborative web interface for distance learning. Autonomous Agents and Multi-Agent Systems, 5, 429-465. Kluwer Academic Publishers.
  13. Rich, C., Sidner, C. & Lesh, N., 2001. COLLAGEN: Applying Collaborative Discourse Theory to HumanComputer Interaction, AI Magazine, Special Issue on Intelligent User Interfaces, 22(4),15-26.
  14. Rogers, S., Flechter, C.-N., & Langley, P., 1999. An adaptive interactive agent for route advice. In O. Etzioni, J. P. M├╝ller, & J. M. Bradshaw (Eds.), Proceedings of the Third International Conference on Autonomous Agents (Agents'99) (pp. 198-205). Seattle, WA, USA: ACM Press.
  15. Shieber, S. M., 1996. A call for collaborative interfaces. ACM Computing Surveys, 28(4es), 143-143.
  16. Stary, C., 1999. Toward the Task-Complete Development of Activity-Oriented User Interfaces. International Journal of Human-Computer Interaction, 11(2), 153-182
Download


Paper Citation


in Harvard Style

Babaian T., Lucas W. and Topi H. (2004). COLLABORATING TO IMPROVE ERP USABILITY . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-00-7, pages 164-168. DOI: 10.5220/0002655101640168


in Bibtex Style

@conference{iceis04,
author={Tamara Babaian and Wendy Lucas and Heikki Topi},
title={COLLABORATING TO IMPROVE ERP USABILITY},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2004},
pages={164-168},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002655101640168},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - COLLABORATING TO IMPROVE ERP USABILITY
SN - 972-8865-00-7
AU - Babaian T.
AU - Lucas W.
AU - Topi H.
PY - 2004
SP - 164
EP - 168
DO - 10.5220/0002655101640168