Tamara Babaian, Wendy Lucas, Heikki Topi


Anecdotal evidence strongly suggests that enterprise resource planning (ERP) systems have unintuitive user interfaces that hinder usability, frustrate users, and ultimately interfere with their successful adoption and utilization in organizations. Despite the huge costs associated with poorly implemented systems, ERP usability has received little attention from the research community. It is our contention that existing theories on usability must be extended to address the unique challenges resulting from the size, complexity and integrated functionality of these industrial behemoths. This paper discusses collaboration theory as a potentially beneficial way to conceptualize the relationship between the user and the system and to provide a foundation on which interfaces can be developed that enhance user performance and satisfaction with ERP systems.


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Paper Citation

in Harvard Style

Babaian T., Lucas W. and Topi H. (2004). COLLABORATING TO IMPROVE ERP USABILITY . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-00-7, pages 164-168. DOI: 10.5220/0002655101640168

in Bibtex Style

author={Tamara Babaian and Wendy Lucas and Heikki Topi},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},

in EndNote Style

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
SN - 972-8865-00-7
AU - Babaian T.
AU - Lucas W.
AU - Topi H.
PY - 2004
SP - 164
EP - 168
DO - 10.5220/0002655101640168