MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES

Donald Chand, George Hachey, James Hunton, Vincent Owhoso, Sri Vasudevan

2004

Abstract

Our team is engaged in a study seeking to develop a holistic framework for measuring the success of ERP systems The rationale for our project is based on (1) the belief that “nobody invests in ERP systems solely for the sake of improving business processes,” but to achieve better business results and (2) our finding that there is a lack of consensus and clarity in the literature about how to define the success of ERP systems. As part of this study, we analyzed an SAP implementation by a major international aircraft engine manufacturing and service organization, and it revealed that ERP systems impact the business objectives of the firm and the balanced scorecard approach can be adapted to build a holistic framework for identifying success measures that link to company’s goals and strategies. This research-in-progress paper reports our findings on balanced scorecard applicability for assessing the business contributions of ERP systems.

References

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Paper Citation


in Harvard Style

Chand D., Hachey G., Hunton J., Owhoso V. and Vasudevan S. (2004). MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 972-8865-00-7, pages 609-612. DOI: 10.5220/0002656206090612


in Bibtex Style

@conference{iceis04,
author={Donald Chand and George Hachey and James Hunton and Vincent Owhoso and Sri Vasudevan},
title={MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2004},
pages={609-612},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002656206090612},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES
SN - 972-8865-00-7
AU - Chand D.
AU - Hachey G.
AU - Hunton J.
AU - Owhoso V.
AU - Vasudevan S.
PY - 2004
SP - 609
EP - 612
DO - 10.5220/0002656206090612