MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES

Donald Chand, George Hachey, James Hunton, Vincent Owhoso, Sri Vasudevan

Abstract

Our team is engaged in a study seeking to develop a holistic framework for measuring the success of ERP systems The rationale for our project is based on (1) the belief that “nobody invests in ERP systems solely for the sake of improving business processes,” but to achieve better business results and (2) our finding that there is a lack of consensus and clarity in the literature about how to define the success of ERP systems. As part of this study, we analyzed an SAP implementation by a major international aircraft engine manufacturing and service organization, and it revealed that ERP systems impact the business objectives of the firm and the balanced scorecard approach can be adapted to build a holistic framework for identifying success measures that link to company’s goals and strategies. This research-in-progress paper reports our findings on balanced scorecard applicability for assessing the business contributions of ERP systems.

References

  1. Ahituv, N., S. Neumann and M. Zviran., 2002. “A Systems Development Methodology for ERP Systems, Journal of CIS, Spring, 42, 3, pp. 56-67.
  2. Bhattacherjee, A., 2000. Beginning SAP R/3 Implementation at Geneva Pharmaceuticals, CAIS, Vol. 4, Article 2.
  3. Brown, C. and I. Vessey, 2001. NIBCO's “BIG BANG”, CAIS, Vol. 5, Article 1.
  4. Kaplan, R. & D. Norton, 1996. The Balanced Scorecard: Translating Strategy into Action, HBS Press.
  5. Markus, L and C. Tanis, 2000. “The Enterprise Systems Experience-From Adoption to success.” In R.W. Zmud (Ed.) Framing the domains of IT research: Glimpsing the Future Through the Past, Cincinnati, OH, Pinnafles Educational resources, Inc.
  6. Markus, L., C. Yanis, and P. C. can Fenema, 2000. “Multisite ERP Implementations,” CACM, 43, 3, 42-46.
  7. Martisons, M., R. Davison & D. Tse, 1999. 'The Balanced Scorecard: A foundation for Strategic Management Information Systems” Decision Support Systems, Vol. 25, 1, pp.71-81.
  8. Rosemann, M. & J. Wiese, 1999. “Measuring the performance of ERP software: A Balanced Scorecard Approach,” Proceedings of the 10th Australasian Conference on Information Systems, Wellington,
  9. Rosemann, M., 2001. “Evaluating the Management of Enterprise Systems with the Balanced Scorecard.” In: IT Evaluation Methods and Management. Ed. W. van Grembergen. Idea Group Publishing, pp. 171-184.
  10. Scheer, A. & F. Habermann, 2000. “Making ERP a Success,” CACM, 43, 4, 57-61.
  11. Van Grembergen, W. and R. Van Bruggen, 1997. “Measuring and improving corporate technology through the balanced scorecard technique,” Fourth European Conference on the Evaluation of Information Systems, Deflt , 163-171.
  12. Van Grembergen, W. R. Saull, and S. De Haes, 2003. “Linking the IT balanced scorecard to business objectives at a major Canadian Financial group,” JITCA, 5, 1, 23-45.
  13. Willcocks, L. & R. Sykes, 2000. “Multisite ERP Implementations,” CACM, 43, 4, 32-37.
Download


Paper Citation


in Harvard Style

Chand D., Hachey G., Hunton J., Owhoso V. and Vasudevan S. (2004). MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 972-8865-00-7, pages 609-612. DOI: 10.5220/0002656206090612


in Bibtex Style

@conference{iceis04,
author={Donald Chand and George Hachey and James Hunton and Vincent Owhoso and Sri Vasudevan},
title={MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2004},
pages={609-612},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002656206090612},
isbn={972-8865-00-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - MEASURING THE IMPACT OF ENTERPRISE SYSTEMS ON BUSINESS OBJECTIVES
SN - 972-8865-00-7
AU - Chand D.
AU - Hachey G.
AU - Hunton J.
AU - Owhoso V.
AU - Vasudevan S.
PY - 2004
SP - 609
EP - 612
DO - 10.5220/0002656206090612