Goal-Oriented Business Process Engineering Revisited: a Unifying Perspective

Dina Neiger, Leoind Churilov

Abstract

The goal-oriented approach to business modeling was identified as one of the “three most important issues in driving business processes towards their goals” by the Business Process Management Journal [1]. Although goal-oriented process engineering is gaining momentum, with frameworks, methods and tools being developed in increasing numbers, it continues to be segmented across various research disciplines, with duplication of effort and lack of a coordinated approach to this important research problem. While it is both unlikely and undesirable to have a single method that addresses all business needs, understanding the relationship between the existing approaches will help to identify overlaps and articulate gaps reducing duplication of effort and providing direction for future research. The aim of this paper is firstly, to build on existing assessment frameworks to provide a coherent review of goal-oriented process engineering that crosses disciplinary boundaries; and secondly, to provide an alternative perspective on goal-oriented process engineering by integrating decision and process management based methodologies.

References

  1. Business Process Management Journal: A Special Issue on Goal-Oriented Business Process Modeling. Call for Papers, (2003) http://taddeo.emeraldinsight.com/vl=7648798/cl=23/nw=1/rpsv/journals/bpmj/call4.htm, (last accessed 1/6/2003)
  2. Yu, E. S. K., Mylopoulos, J.: AI Models for Business Process Reengineering. IEEE Expert, IEEE (1996) 16-23
  3. Kueng, P., Kawalek P.: Goal-Based Business Process Models: Creation and Evaluation. Business Process Management Journal , Vol. 3, No. 1 (1997) 17-38
  4. Daellenbach, H. T.: Systems and decision making: a management science approach, Wiley, Chichester (1994)
  5. Neiger, D., Churilov, L.: Goal-Oriented Decomposition of Event-Driven Process Chains with Value-Focused Thinking. In Proceedings of the 14th Australasian Conference on Information Systems (ACIS 2003), Paper #168, Perth, Western Australia 26-28 November (2003)
  6. van Lamsweerde, A.: Goal-Oriented Requirements Engineering: a Guided Tour. In: Proceedings RE'01 5th IEEE International Symposium on Requirements Engineering, Toronto, August 2001, 249-263
  7. Giaglis, G. M.: A Taxonomy of Business Process Modeling and Information Systems Modeling Techniques. The International Journal of Flexible Manufacturing Systems, Vol. 13 (2001) 209-228
  8. Sandoe, K., Corbitt, G., Boykin, R.: Enterprise Integration. John Wiley & Sons, Inc, New York, Chichester, Weinheim, Brisbane, Singapore, Toronto (2001)
  9. Keeney, R. L., Raiffa, H: Decisions with Multiple Objectives: Preferences and Value Tradeoffs. J. Wiley, New York (1976)
  10. Keeney, R. L.: Creativity in Decision Making with Value-Focused Thinking. Sloan Management Review, Summer (1994) 33-41
  11. GBPM'02: Workshop on Goal-Oriented Business Process Modeling, London, UK, 2 September (2002), http://www.ibissoft.se/gbpm02/gbpm02.htm (last accessed 24/05/2003)
  12. Kavakli, E.: Goal-Oriented Requirements Engineering: a Unifying Framework. Requirements Eng, Vol. 6, (2002), 237-251
  13. Loucopoulos, P.: The S3 (Strategy-Service-Support) Framework for Business Process Modelling. In: Proceedings of the Workshop on Requirements Engineering for Business Process Support (REBPS'03), Klagenfurt/Velden, Austrlia, June 17 (2003), www.co.umist.ac.uk/pl/ (last accessed 11/12/2003)
  14. Nishit, C.: A Study on Goal-Oriented Business Process Modeling. Masters Thesis, Graduate School of Decision Science and Technology, Department of Industrial Engineering & Management, Tokyo Institute of Technology (2002), www.is.me.titech.ac.jp/paper/2001/master/nishit.pdf (last accessed 4/11/2003)
  15. Aguilar-Saven, R. S.: Business Process Modelling: Reviw and Framework. Int. J. Production Economics (forthcoming), available on line at www.sciencedirect.com (2003)
  16. Davis, R.: Business Process Modelling with ARIS: a Practical Guide. Springer-Verlag, London, Berlin, Heidelberg (2001)
  17. Neiger, D.,Churilov, L.: Structuring Business Objectives: a Business Process Modeling Perspective. In Business Process Management, eds. van der Aalst, W., ter Hofstede, A. and Weske, M., Springer-Verlag, Berlin Heidelberg, LNCS 2678, (2003) 72-87
  18. Hurri, J.: Using Decision Tools in Deciding System Product Requirements: Literature Review and a Behaviourally Motivated Lightweight Tool. Licentiate Thesis, Department of Computer Science and Engineering, Helsinki University of Technology (2000), http://www.cis.hut.fi/jarmo/publications/hurri-licentiate.pdf (last accessed 11/12/2003)
  19. Vincke, P.: Multicriteria decision-aid. Wiley, Chichester (1989)
  20. Sterman, J. D.: Business Dynamics: Systems Thinking and Modeling for a Complex World. The McGraw-Hill Companies, Inc., United States of America (2000)
  21. Clemen, R. T., Reilly T.: Making Hard Decisions with Decision Tools. 2nd rev. ed. Brooks/Cole, United States of America (2001)
  22. Huxley, C. M.: An Improved Method to Identify Critical Processes. Masters Thesis, School of Information Systems, Faculty of IT, Queensland University of Technology (2003)
  23. Scheer, A.-W.: ARIS - Business Process Modeling. 3rd edn. Springer-Verlag, Berlin Heidelberg (2000)
  24. Katzenstein, G., Lerch, F. J.: Beneath the Surface of Organizational Processes: a Social Representation Framework for Business Process Redesign, ACM Transactions on Information Systems, Vol. 18, No. 4, (2000) 383-422
  25. Scheer, A.-W.: Business process engineering: reference models for industrial enterprises. Study edn. Springer-Verlag, Berlin, Heidelberg, New York (1998)
  26. Scheer, A.-W.: ARIS - Business Process Frameworks. 3rd edn. Springer-Verlag, Berlin Heidelberg (1999)
  27. GRAISOFT: http://www.graisoft.com/gb/solutiongb/gimgb1.html (last accessed 1/12/2003)
  28. Keller, G., Teufel, T.: SAP R/3 Process - Oriented Implementation: Iterative Process Prototyping. Addison Wesley Longman, Harlow, England (1998)
  29. Vernadat, F. B.:Enterprise Modelling Languages. ICEIMT'97 Enterprise Integration - International Consensus, EI-IC ESPRIT Project 21.859 (1997) http://www.mel.nist.gov/workshop/iceimt97/pap-ver3/pap-ver3.htm (last accessed 1/12/2003)
  30. ARIS for mySAP.com: http://www.leonardo.com.au/products/aris_mysap.html (last accessed 11/12/2003)
  31. Stein, A., Hawking, P., Foster, S.: ERP Post Implementation: a New Journey. In Proceedings of the 14th Australasian Conference on Information Systems (ACIS 2003), Paper #178, Perth, Western Australia 26-28 November (2003)
  32. IDS Scheer: ARIS Methods Manual, Version 5, IDS Scheer (2000)
  33. Khomyakov, M., Bider, I.: Achieving Workflow Flexibility through Taming the Chaos. Journal of Conceptual Modeling, Vol. 21 (2001)
  34. Sniedovich, M.: Dynamic Programming. Marcel Dekker, NY (1991)
  35. Bider, I.: Goal-Oriented Patterns for Business Processes: Position Paper for GBPM'02. Workshop on Goal-Oriented Business Process Modeling, (2002), http://www.ibissoft.se/gbpm02/gbpm02.htm (last accessed 24/05/2003)
  36. Hommes, B-J., van Reijswoud, V.: Assessing the Quality of Business Process Modelling Techniques. In the Proceedings of the 33rd Hawaii International Conference on System Sciences, IEEE (2000)
  37. Mentzas, G., Halaris, C., Kavadias, S.: Modelling Business Processes with Workflow Systems: an Evaluation of Alternative Approaches. International Journal of Information Management, Vol. 21 (2001) 123-135
  38. Curtis, B., Kellner, M. I., Over, J.: Process Modeling. Communications of the ACM, Vol. 35, No. 9, (1992) 75-91
Download


Paper Citation


in Harvard Style

Neiger D. and Churilov L. (2004). Goal-Oriented Business Process Engineering Revisited: a Unifying Perspective . In Proceedings of the 1st International Workshop on Computer Supported Activity Coordination - CSAC, (ICEIS 2004) ISBN 972-8865-08-2, pages 149-163. DOI: 10.5220/0002670401490163


in Bibtex Style

@conference{csac04,
author={Dina Neiger and Leoind Churilov},
title={Goal-Oriented Business Process Engineering Revisited: a Unifying Perspective},
booktitle={Proceedings of the 1st International Workshop on Computer Supported Activity Coordination - CSAC, (ICEIS 2004)},
year={2004},
pages={149-163},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002670401490163},
isbn={972-8865-08-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 1st International Workshop on Computer Supported Activity Coordination - CSAC, (ICEIS 2004)
TI - Goal-Oriented Business Process Engineering Revisited: a Unifying Perspective
SN - 972-8865-08-2
AU - Neiger D.
AU - Churilov L.
PY - 2004
SP - 149
EP - 163
DO - 10.5220/0002670401490163