IDENTIFYING USABILITY ISSUES WITH AN ERP IMPLEMENTATION

Heikki Topi, Wendy Lucas, Tamara Babaian

Abstract

Enterprise Resource Planning (ERP) systems hold great promise for integrating business processes and have proven their worth in a variety of organizations. Yet the gains that they have enabled in terms of increased productivity and cost savings are often achieved in the face of daunting usability problems. While one frequently hears anecdotes about the difficulties involved in using ERP systems, there is little documentation of the types of problems typically faced by users. The purpose of this study is to begin addressing this gap by categorizing and describing the usability issues encountered by one division of a Fortune 500 company in the first years of its large-scale ERP implementation. This study also demonstrates the promise of using collaboration theory to evaluate usability characteristics of existing systems and to design new systems. Given the impressive results already achieved by some corporations with these systems, imagine how much more would be possible if understanding how to use them weren’t such an overwhelming task.

References

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Paper Citation


in Harvard Style

Topi H., Lucas W. and Babaian T. (2005). IDENTIFYING USABILITY ISSUES WITH AN ERP IMPLEMENTATION . In Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-19-8, pages 128-133. DOI: 10.5220/0002522301280133


in Bibtex Style

@conference{iceis05,
author={Heikki Topi and Wendy Lucas and Tamara Babaian},
title={IDENTIFYING USABILITY ISSUES WITH AN ERP IMPLEMENTATION},
booktitle={Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2005},
pages={128-133},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002522301280133},
isbn={972-8865-19-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - IDENTIFYING USABILITY ISSUES WITH AN ERP IMPLEMENTATION
SN - 972-8865-19-8
AU - Topi H.
AU - Lucas W.
AU - Babaian T.
PY - 2005
SP - 128
EP - 133
DO - 10.5220/0002522301280133