AN SMS-BASED E-GOVERNMENT MODEL

Tony Dwi Susanto, Robert Goodwin

Abstract

More than one-third of e-government initiatives in developing countries are total failures, half are partial failures and just one sixth are successful, showing that e-government development in developing countries has many problems. According to Heeks (2003), one of the failure factors of e-government in developing countries is unrealistic design. This paper will focus on this factor, particularly the mismatch of the technological design for accessing e-government systems and the skills and access to the technology of the citizens. Many developing countries face problems of lack of internet infrastructure, internet illiteracy and high internet costs. When governments implement web-based e-government models which require citizens to access the system by the Internet/web medium, the failure rate is high as few citizens can participate. There is technology gap between design and reality. In the same countries, mobile phones are widely used, are low in cost, and citizens are more familiar with the short message service application (SMS) than the Internet and Web. This paper proposes an SMS-based e-government system as a first step toward a future Internet/web-based e-government system in order to increase public (citizens and businesses) participation.

References

  1. Automo, R.(2004). Could Mobile Government Help at the Asian Tsunami Disaster, mGovLab.org. Retrieved October 14, 2005, from http://mgovlab.org/modules.php?op=modload&name= News&file=article&sid=47.
  2. Backus, M. (2001). E-government in Developing Countries, IICD Research Brief-No 1.
  3. Digital Governance, Generic Models. Retrieved October 15, 2005, from http://216.197.119.113/artman/publish/genericmodels.shtml
  4. Heeks, R. (2003). eGovernment for Development, University of Manchester, UK, Retrieved May 5, 2005, from http://www.egov4dev.org/
  5. IDABC, (2005). Successful Start for Irish Tax Administration's SMS Service, eGovernment News. Retrieved October 15, 2005, from http://europa.eu.int/idabc/en/document/3996/353
  6. InfoDev, (2002), The E-government Handbook for Developing Countries, Center for Democracy & Technology.
  7. Ndou, V. (2004). E-government for Developing Countries: Opportunities and Challenges. The Electronic Journal on Information Systems in Developing Countries (EJISDC) No 18.
  8. Siebel, (2002). eGovernment in Europe: Transforming Public Service with Constituent -Centric Technology. Retrieved October 15, 2005, from http://www.keelan.ie/uploads/documents/Document_L ibrary/WP_eGov.pdf
  9. Rusdiah, R., (2003). Lebarnya Jurang E-government. EBizz Asia, Volume I no. 10. Retrieved October 15, 2005, from http://www.ebizzasia.com/0110- 2003/egov,0110,01.htm
Download


Paper Citation


in Harvard Style

Dwi Susanto T. and Goodwin R. (2006). AN SMS-BASED E-GOVERNMENT MODEL . In Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 4: ICEIS, ISBN 978-972-8865-44-3, pages 185-188. DOI: 10.5220/0002449101850188


in Bibtex Style

@conference{iceis06,
author={Tony Dwi Susanto and Robert Goodwin},
title={AN SMS-BASED E-GOVERNMENT MODEL},
booktitle={Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 4: ICEIS,},
year={2006},
pages={185-188},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002449101850188},
isbn={978-972-8865-44-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 4: ICEIS,
TI - AN SMS-BASED E-GOVERNMENT MODEL
SN - 978-972-8865-44-3
AU - Dwi Susanto T.
AU - Goodwin R.
PY - 2006
SP - 185
EP - 188
DO - 10.5220/0002449101850188