A Design Method for Inter-Organizational Service Processes

Rainer Schmidt

Abstract

Service processes play a more and more important part in modern economies. However, their design does not achieve the flexibility and efficiency known from ordinary business processes. Furthermore, their double identity of being process and product at the same time is not properly represented in present design methods. Therefore, a new method for the design and the support of inter-organizational service processes is introduced. It is based on so called perspectives for separating independently evolving parts of the service processes. Based on it, a component-oriented approach for process design is developed.

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Paper Citation


in Harvard Style

Schmidt R. (2006). A Design Method for Inter-Organizational Service Processes . In Proceedings of the 3rd International Workshop on Computer Supported Activity Coordination - Volume 1: CSAC, (ICEIS 2006) ISBN 978-972-8865-53-5, pages 3-12. DOI: 10.5220/0002486700030012


in Bibtex Style

@conference{csac06,
author={Rainer Schmidt},
title={A Design Method for Inter-Organizational Service Processes},
booktitle={Proceedings of the 3rd International Workshop on Computer Supported Activity Coordination - Volume 1: CSAC, (ICEIS 2006)},
year={2006},
pages={3-12},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002486700030012},
isbn={978-972-8865-53-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 3rd International Workshop on Computer Supported Activity Coordination - Volume 1: CSAC, (ICEIS 2006)
TI - A Design Method for Inter-Organizational Service Processes
SN - 978-972-8865-53-5
AU - Schmidt R.
PY - 2006
SP - 3
EP - 12
DO - 10.5220/0002486700030012