WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector

María M. Abad-Grau, Francisco Araque, Rosana Montes, M. Visitación Hurtado, Miguel J. Hornos

Abstract

The current enterprise world has become global and complex. Knowledge management is a key to have a competitive advantage as it allows detecting in advance customer trends and market evolution. While knowledge management systems are usually unaffordable for small or even medium-size enterprises, a tool to be shared between them is a more realistic solution. The system, based on client/server architecture with a web interface, is able to provide top Information Technology (IT) solutions for a low cost so that small and medium business can also use these systems to acquire competitive advantage. We have developed a solution for a IT enterprise providing an on-line reservation system for small tourist lodgings and travel agencies. It consists of a Data Warehouse (DW) and a Decision Support System (DSS) which is currently being offered as a value-added service for providers and customers. The DSS is also used by the Acquisition Component of a Knowledge Management System (KMS).

References

  1. Abad-Grau, M. M. and Arias-Aranda D. (2006). Operations Strategy and Flexibility: modeling with Bayesian classifiers. Industrial Management and Data System. To appear.
  2. Araque, F. and Samos, J. (2003). Data warehouse refreshment maintaining temporal consistency. 5th International Conference on Enterprise Information Systems, ICEIS03. Angers. France.
  3. Araque, F., Salguero, A. and Abad-Grau, M. M. (2006). Application of data warehouse and Decision Support System in Soaring site recommendation. Proceedings of the Thirteenth Conference on Information and Communication Technologies in Tourism, ENTER 2006, M. Hitz, M. Sigala and J. Murphy (eds.), WienNewYork: Springer-Verlag Computer Science, pp. 308-319.
  4. Bartenstein, O., Geske, U., Hannebauer, M. and Yoshie, O. (2003). Web Knowledge Management and Decision Support, Springer.
  5. Castillo, E., Gutiérrez, J. M. and Hadi, A. S. (1997) Expert Systems and Probabilistic Networks Models, Springer Verlag.
  6. Chau, K. W., Cao, Y., Anson, M. and Zhang, J. (2002). Application of data warehouse and Decision Support System in construction management, Elsevier.
  7. Chaudhuri, S. and Dayal, U. (1997). OLAP technology and data warehousing, ACM SIGMOD Records. Hewlett-Packard Labs, Vol 26, 1, March.
  8. Haller, M., Pröll, B., Retschitzegger, W., Tjoa, A. M. and Wagner, R. R. (2000). Integrating Heterogeneous Tourism Information in TIScover - The MIRO-Web Approach. Proceedings Information and Communication Technologies in Tourism, ENTER 2000. Barcelona, Springer Verlag, pp. 71-80.
  9. Hammer, J., García-Molina, H., Widom, J., Labio, W. and Zhuge, Y. (1995). The Stanford Data Warehousing Project. IEEE Data Engineering Bulletin, June.
  10. Harinarayan, V., Rajaraman, A. and Ullman, J. (1996). Implementing Data Cubes Efficiently. Proc. of ACM SIGMOD Conference. Montreal, Vol 25, 2, pp 205- 216.
  11. Inmon, W. H. (2002). Building the Data Warehouse. John Wiley.
  12. Kimball, R. and Ross, M. (2002). The Data Warehouse Toolkit: The Complete Guide To Dimensional Modeling. John Wiley, 2nd Edition.
  13. Kirkgöze, R. and Tjoa, A. M. (1998). The Use of Data Warehouses as a Basis for Strategic Decision in Tourism. Proc. Information and Communication Technologies in Tourism, ENTER 98. Springer Verlag, pp. 162-169.
  14. Sveiby, K.E. (2001). A knowledge-based theory of the firm to guide strategy formulation, Journal of Intellectual Capital, 2, 344-258.
Download


Paper Citation


in Harvard Style

M. Abad-Grau M., Araque F., Montes R., Visitación Hurtado M. and J. Hornos M. (2006). WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector . In Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-972-8865-41-2, pages 239-244. DOI: 10.5220/0002487402390244


in Bibtex Style

@conference{iceis06,
author={María M. Abad-Grau and Francisco Araque and Rosana Montes and M. Visitación Hurtado and Miguel J. Hornos},
title={WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector},
booktitle={Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2006},
pages={239-244},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002487402390244},
isbn={978-972-8865-41-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector
SN - 978-972-8865-41-2
AU - M. Abad-Grau M.
AU - Araque F.
AU - Montes R.
AU - Visitación Hurtado M.
AU - J. Hornos M.
PY - 2006
SP - 239
EP - 244
DO - 10.5220/0002487402390244