THE NEED FOR E-SERVICES - The Case of the e-Citizen

Seppo Sirkemaa

Abstract

Internet has an important role in our society. It has had a significant impact on the way business can be done. Here we are looking beyond e-business; today public sector organizations are developing various electronic services for citizens. In both cases understanding user needs is the basis for successful e-services.

References

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Paper Citation


in Harvard Style

Sirkemaa S. (2007). THE NEED FOR E-SERVICES - The Case of the e-Citizen . In Proceedings of the Second International Conference on e-Business - Volume 1: ICE-B, (ICETE 2007) ISBN 978-989-8111-11-1, pages 357-359. DOI: 10.5220/0002110503570359


in Bibtex Style

@conference{ice-b07,
author={Seppo Sirkemaa},
title={THE NEED FOR E-SERVICES - The Case of the e-Citizen},
booktitle={Proceedings of the Second International Conference on e-Business - Volume 1: ICE-B, (ICETE 2007)},
year={2007},
pages={357-359},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002110503570359},
isbn={978-989-8111-11-1},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Second International Conference on e-Business - Volume 1: ICE-B, (ICETE 2007)
TI - THE NEED FOR E-SERVICES - The Case of the e-Citizen
SN - 978-989-8111-11-1
AU - Sirkemaa S.
PY - 2007
SP - 357
EP - 359
DO - 10.5220/0002110503570359