A FRAMEWORK FOR SUPPORTING KNOWLEDGE WORK PROCESSES

Weidong Pan, Igor Hawryszkiewycz, Dongbei Xue

Abstract

Improving knowledge work processes has become increasingly important for modern enterprises to maintain a competitive status in nowadays information society. This paper will propose a way to improve knowledge work processes through supportive services. A framework for supporting knowledge work processes will be presented where the best practices of knowledge work processes, developed by process organizers or derived from some successful applications, are described and stored in a database, and according to the description, software agents dynamically organize supportive services to guide process participants to advance process steps towards the efficient completion of a process. The paper will provide an overview of the method and explore the development of the main components in the framework.

References

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Paper Citation


in Harvard Style

Pan W., Hawryszkiewycz I. and Xue D. (2007). A FRAMEWORK FOR SUPPORTING KNOWLEDGE WORK PROCESSES . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-972-8865-88-7, pages 252-257. DOI: 10.5220/0002349702520257


in Bibtex Style

@conference{iceis07,
author={Weidong Pan and Igor Hawryszkiewycz and Dongbei Xue},
title={A FRAMEWORK FOR SUPPORTING KNOWLEDGE WORK PROCESSES},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2007},
pages={252-257},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002349702520257},
isbn={978-972-8865-88-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - A FRAMEWORK FOR SUPPORTING KNOWLEDGE WORK PROCESSES
SN - 978-972-8865-88-7
AU - Pan W.
AU - Hawryszkiewycz I.
AU - Xue D.
PY - 2007
SP - 252
EP - 257
DO - 10.5220/0002349702520257