THE EFFECT OF ICT ENABLED SOCIAL NETWORKS ON PERFORMANCE

Kon Shing Kenneth Chung, Liaquat Hossain

Abstract

Research in sociology of information and technology use highlight the importance of information and communication technology (ICT) for supporting networks among professional peers. This paper explores the effects of different types and patterns of ICT usage for supporting professional networks. In this study, we ask—how can different types ICT help support professional networks? What are the implications of patterns of ICT usage on supporting professional networks? Given an association between ICT types, usage, network structure for supporting professional networks, what are its implications on performance? In our study, we apply the theory of structural holes and its underlying assumptions (i.e., efficiency and effectiveness) to develop a theoretical framework and propositions for exploring interlock between types and patterns of ICT usage, network structure, and professional support networks for measuring the performance of effective clinical care. Empirical evidence from Australian rural general practitioners’ data show that both network structure and Internet-enabled ICT use play a crucial role when it comes to performance in the medical consultation.

References

  1. Ajzen, I., & Fishbein, M., 1980. Understanding Attitudes and Predicting Social Behavior. Engelwood Cliffs New Jersey: Prentice Hall.
  2. Anderson, J. G., & Jay, S. J., 1985. Computers and Clinical Judgement: The Role of Physician Networks. Social Science & Medicine, 20(10), 969-979.
  3. Andrews, J. E., Pearce, K. A., Sydney, C., Ireson, C., & Love, M., 2004. Current State of Information Technology Use in a US Primary Care Practice-based Research Network. Informatics in Primary Care, 12(1), 11-18.
  4. Aydin, C. E., & Forsythe, D. E., 1997, 25th-29th October. Implementing Computers in Ambulatory Care: Implications of Physician Practice Patterns for System Design. Paper presented at the Proceedings of the American Medical Informatics Association 1997 Annual Fall Symposium, Nashville.
  5. Bolton, P. G. M., 2006. Information Mastery and 21st Century General Practice. The Medical Journal of Australia, 185(2), 94.
  6. Burt, R. S., 1992. Structural Holes: The Social Structure of Competition. Massachusetts: Harvard University Press.
  7. Cockburn, J., Killer, D., Campbell, E., & Sanson-Fisher, R. W., 1987. Measuring General Practitioners' Attitudes Towards Medical Care. Fam. Pract., 4(3), 192-199.
  8. Coleman, J. S., 1988. Social Capital in the Creation of Human Capital. The American Journal of Sociology, 94, S95-S120.
  9. Cross, R., & Cummings, J. N., 2004. Tie and Network Correlates of Individual Performance in KnowledgeIntensive Work. Academy of Management Journal, 47(6), 928-937.
  10. Dee, C., & Blazek, R., 1993. Information Needs of the Rural Physician: A Descriptive Study. Bulletin of the Medical Library Association, 81(3), 259-264.
  11. Erickson, G. D., 1975. The Concept of Personal Network in Clinical Practice. Family Process, 14(4), 487-498.
  12. Goodhue, D. L., & Thompson, R. L., 1995. TaskTechnology Fit and Individual Performance. MIS Quarterly, 19(2), 213-236.
  13. Granovetter, M. S., 1973. The Strength of Weak Ties. The American Journal of Sociology, 78(6), 1360-1380.
  14. Henderson, J., Britt, H., & Miller, G., 2006. Extent and Utilisation of Computerisation in Australian General Practice. The Medical Journal of Australia, 185(2), 84-87.
  15. Howie, J. G. R., Hopton, J. L., Heaney, D. J., & Porter, A. M. D., 1992. Attitudes to Medical-Care, the Organization of Work, and Stress among GeneralPractitioners. British Journal of General Practice, 42(358), 181-185.
  16. Katz, J. E., & Rice, R. E., 2002. Social Consequences of Internet Use: Access, Involvement, and Interaction (1st Edition ed.). London: MIT Press.
  17. Marsden, P., & Campbell, K. E., 1984. Measuring Tie Strength. Social Forces, 63, 482-501.
  18. McInnes, D. K., Saltman, e. C., & Kidd, M. R., 2006. General Practitioners' Use of Computers for Prescribing and Electronic Health Records: Results from a National Survey. The Medical Journal of Australia, 185(2), 88-91.
  19. Nardi, B. A., Whittaker, S., & Schwarz, H. (2000). It's Not What You Know: Work in the Information Age. Retrieved 12th January, 2005, from http://www.firstmonday.org/issues/issue5_5/nardi/inde x.html
  20. Nielsen, A., 1998. A Study into Levels of, and Attitudes Towards Information Technology in General Practice (No. S2587/NG2132). Sydney: Commonwealth Department of Health and Family Services.
  21. Pickering, J. M., & King, J. L., 1995. Hardwiring Weak Ties: Interorganizational Computer-mediated Communication, Occupational Communities, and Organizational Change. Organization Science, 6(4), 479-486.
  22. RACGP. (2004). Rural General Practice - Definition. Retrieved 14th November, 2004, from http://www.racgp.org.au/document.asp?id=15301
  23. Scott, J., 2000. Social Network Analysis: A Handbook. London: SAGE Publications.
  24. Sparrowe, R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L., 2001. Social Networks and the Performance of Individuals and Groups. Academy of Management Journal, 44, 316-326.
  25. Sproull, L., & Kiesler, S., 1991. Connections: New Ways of Working in the Networked Organization. Cambridge: MIT Press.
  26. Wellman, B., 1996. For a Social Network Analysis of Computer Networks: A Sociological Perspective on Collaborative Work and Virtual Community. Paper presented at the Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer Personnel Research Denver, Colorado, United States
  27. West, E., Barron, D. N., Dowsett, J., & Newton, J., 1999. Hierarchies and Cliques in the Social Networks of Health Care Professionals: Implications for the Design of Dissemination Strategies. Social Science and Medicine, 48, 633-646.
  28. Western, M., Dwan, K., Makkai, T., Mar, C. d., & Western, J., 2001. Measuring IT use in Australian General Practice. University of Queensland: General Practice Computing Group.
  29. Western, M. C., Dwan, K. M., Western, J. S., Makkai, T., & Mar, C. D., 2003. Computerisation in Australian General Practice. Australian Family Physician, 32(3).
Download


Paper Citation


in Harvard Style

Shing Kenneth Chung K. and Hossain L. (2007). THE EFFECT OF ICT ENABLED SOCIAL NETWORKS ON PERFORMANCE . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-972-8865-92-4, pages 105-110. DOI: 10.5220/0002355901050110


in Bibtex Style

@conference{iceis07,
author={Kon Shing Kenneth Chung and Liaquat Hossain},
title={THE EFFECT OF ICT ENABLED SOCIAL NETWORKS ON PERFORMANCE},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2007},
pages={105-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002355901050110},
isbn={978-972-8865-92-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - THE EFFECT OF ICT ENABLED SOCIAL NETWORKS ON PERFORMANCE
SN - 978-972-8865-92-4
AU - Shing Kenneth Chung K.
AU - Hossain L.
PY - 2007
SP - 105
EP - 110
DO - 10.5220/0002355901050110