AN EVOLUTIONARY APPROACH FOR BUSINESS PROCESS REDESIGN - Towards an Intelligent System

Mariska Netjes, Selma Limam Mansar, Hajo A. Reijers, Wil M. P. van der Aalst

Abstract

Although extensive literature on BPR is available, there is still a lack of concrete guidance on actually changing processes for the better. It is our goal to provide a redesign approach which describes and supports the steps to derive from an existing process a better performing redesign. In this paper we present an evolutionary approach towards business process redesign and explain its first three steps: 1) modelling the existing process, 2) computing process measures, and 3) evaluating condition statements to find applicable redesign “best practices”. We show the applicability of these steps using an example process and illustrate the remaining steps. Our approach has a formal basis to make it suitable for automation.

References

  1. Aalst, W. (1998). The application of petri nets to workflow management. The Journal of Circuits, Systems and Computers, 8(1):21-66.
  2. Al-Mashari, M. and Zairi, M. (1999). Bpr implementation process: An analysis of key success and failure factors. Business Process Management Journal, 5(1):87- 112.
  3. Bernstein, A., Klein, M., and Malone, T. (1999). The process recombinator: a tool for generating new business process ideas. International Conference on Information Systems, pages 178-192.
  4. Calvert, P. (1994). An advanced bpr methodology with integrated, computer-based tools. In Glasson, B., Hawryszkiewycz, I., Underwood, B., and Weber, R., editors, Business Process Re-engineering: Information Systems Opportunities and Challenges, pages 161-170. Elsevier.
  5. Grover, V., Jeong, S., Kettinger, W., and Teng, J. (1995). The implementation of business process reengineering. Journal of Management Information Systems, 12(1):109-144.
  6. Kettinger, W., Teng, J., and Guha, J. (1997). Business process change: A study of methodologies, techniques, and tools. MIS Quarterly, 21(1):55-80.
  7. Ku, S. and Suh, Y. (1996). An investigation of the ktree search algorithm for efficient case representation and retrieval. Expert Systems with Applications, 11(4):571-581.
  8. Limam Mansar, S., Reijers, H., and Ounnar, F. (2006). Bpr implementation: A decision-making strategy. In Bussler, C. and Haller, A., editors, Business Process Management Workshops: BPM 2005, volume 3812 of Lecture Notes in Computer Science, pages 421-431. Springer Verlag, Berlin.
  9. Malone, T., Crowston, K., and Herman, G. (2003). Organizing Business Knowledge: The MIT Process Handbook. MIT Press.
  10. Min, D., Kim, J., Kim, W., Min, D., and Ku, S. (1996). Ibrc: Intelligent bank reengineering system. Decision Support Systems, 18(1):97-105.
  11. Netjes, M., Vanderfeesten, I., and Reijers, H. (2006). “intelligent” tools for workflow process redesign: A research agenda. In Bussler, C. and Haller, A., editors, Business Process Management Workshops: BPM 2005, volume 3812 of Lecture Notes in Computer Science, pages 444-453. Springer Verlag, Berlin.
  12. Nissen, M. (1996). Knowledge-based organizational process redesign: Using process flow measures to transform procurement, phd. dissertation. University of Southern California, downloadable at http://web.nps.navy.mil/ menissen/.
  13. Nissen, M. (1997). Reengineering support through measurement-driven inference. Intelligent Systems in Accounting, Finance and Management, 6(2):109-120.
  14. Nissen, M. (1998). Redesigning reengineering through measurement-driven inference. MIS Quarterly, 22(4):509-534.
  15. Nissen, M. (2000). An experiment to assess the performance of a redesign knowledge system. Journal of Management Information Systems, 17(3):25-44.
  16. Pallas-Athena (2004). Protos User Manual. Pallas Athena BV, Apeldoorn, The Netherlands.
  17. Reijers, H. and Limam Mansar, S. (2005). Best practices in business process redesign: An overview and qualitative evaluation of successful redesign heuristics. Omega: The International Journal of Management Science, 33(4):283-306.
  18. Reisig, W. and Rozenberg, G., editors (1998). Lectures on Petri Nets I: Basic Models, volume 1491 of Lecture Notes in Computer Science. Springer Verlag, Berlin.
  19. Valiris, G. and Glykas, M. (1999). Critical review of existing bpr methodologies. Business Process Management Journal, 5(1):65-86.
Download


Paper Citation


in Harvard Style

Netjes M., Limam Mansar S., A. Reijers H. and M. P. van der Aalst W. (2007). AN EVOLUTIONARY APPROACH FOR BUSINESS PROCESS REDESIGN - Towards an Intelligent System . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-972-8865-90-0, pages 47-54. DOI: 10.5220/0002356900470054


in Bibtex Style

@conference{iceis07,
author={Mariska Netjes and Selma Limam Mansar and Hajo A. Reijers and Wil M. P. van der Aalst},
title={AN EVOLUTIONARY APPROACH FOR BUSINESS PROCESS REDESIGN - Towards an Intelligent System},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2007},
pages={47-54},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002356900470054},
isbn={978-972-8865-90-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - AN EVOLUTIONARY APPROACH FOR BUSINESS PROCESS REDESIGN - Towards an Intelligent System
SN - 978-972-8865-90-0
AU - Netjes M.
AU - Limam Mansar S.
AU - A. Reijers H.
AU - M. P. van der Aalst W.
PY - 2007
SP - 47
EP - 54
DO - 10.5220/0002356900470054