CONFLICT RESOLUTION IN COLLABORATIVE NETWORK ENTERPRISES

Sara Alves da Silva, Patrícia Macedo, Pedro Antunes

Abstract

Enterprises are nowadays faced with increasing levels of flexibility and customer-orientation. As enterprises react to this challenge, they intensify their engagement in collaborative networks. Recent studies have shown that these networks must share goals, have some level of mutual trust, and agree with some practices and values. Value systems are considered as the ordering and prioritization of the ethical and ideological values held by collaborative networks. Conciliating different values and priorities may depend on a mediation process. From an information systems point of view, the mediation process is highly complex because of the informal and tacit nature of values systems. In this paper we propose using storytelling, an old technique used to reconstruct past events, to support conflict resolution. The paper presents an analysis of conflict resolution in collaborative network enterprises supported by the storytelling technique.

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Paper Citation


in Harvard Style

Alves da Silva S., Macedo P. and Antunes P. (2007). CONFLICT RESOLUTION IN COLLABORATIVE NETWORK ENTERPRISES . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-972-8865-90-0, pages 329-333. DOI: 10.5220/0002371503290333


in Bibtex Style

@conference{iceis07,
author={Sara Alves da Silva and Patrícia Macedo and Pedro Antunes},
title={CONFLICT RESOLUTION IN COLLABORATIVE NETWORK ENTERPRISES},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2007},
pages={329-333},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002371503290333},
isbn={978-972-8865-90-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - CONFLICT RESOLUTION IN COLLABORATIVE NETWORK ENTERPRISES
SN - 978-972-8865-90-0
AU - Alves da Silva S.
AU - Macedo P.
AU - Antunes P.
PY - 2007
SP - 329
EP - 333
DO - 10.5220/0002371503290333