IMPROVING ACCESSIBILITY TO BUSINESS PROCESSES FOR DISABLED PEOPLE BY DOCUMENT TAGGING

Norbert Kuhn, Stefan Richter, Stefan Naumann

Abstract

Although many companies and governmental institutions have provided their costumers with access to electronic information systems and to their processes, there still remains widespread use of paper-based communication. In this paper we present an approach, which we use in the FABEGG system to make these documents accessible to handicapped users. We discuss a prototypical system with both an administrative and a user front-end to work with printed forms in business processes. Compared to purely electronic solutions we can also cope with forms, which contain already process related data like for instance name, address and other personal information of the recipient. The prototypes presented here will be evaluated in local governmental authorities.

References

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Paper Citation


in Harvard Style

Kuhn N., Richter S. and Naumann S. (2007). IMPROVING ACCESSIBILITY TO BUSINESS PROCESSES FOR DISABLED PEOPLE BY DOCUMENT TAGGING . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-972-8865-92-4, pages 286-289. DOI: 10.5220/0002374802860289


in Bibtex Style

@conference{iceis07,
author={Norbert Kuhn and Stefan Richter and Stefan Naumann},
title={IMPROVING ACCESSIBILITY TO BUSINESS PROCESSES FOR DISABLED PEOPLE BY DOCUMENT TAGGING},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2007},
pages={286-289},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002374802860289},
isbn={978-972-8865-92-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - IMPROVING ACCESSIBILITY TO BUSINESS PROCESSES FOR DISABLED PEOPLE BY DOCUMENT TAGGING
SN - 978-972-8865-92-4
AU - Kuhn N.
AU - Richter S.
AU - Naumann S.
PY - 2007
SP - 286
EP - 289
DO - 10.5220/0002374802860289