KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach

Oscar M. Rodríguez Elias, Ana I. Martínez García, Jesús Favela Vara, Aurora Vizcaíno, Juan Pablo Soto

Abstract

This paper presents a methodological approach to identify knowledge needs in organizational processes. The methodology is oriented to facilitate obtaining requirements to design knowledge management systems and/or strategies. This approach has been applied for different purposes, including identifying relationships between the knowledge and sources involved in the activities of a process, the mechanisms used for managing knowledge in those processes, and the main problems affecting the flow of knowledge. In order to exemplify the usefulness and applicability of the proposed approach, a case study is described, in which the methodology was successfully applied to analyze a software development group. From this case study different possible solutions to some problems observed in the maintenance process were proposed.

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Paper Citation


in Harvard Style

M. Rodríguez Elias O., I. Martínez García A., Favela Vara J., Vizcaíno A. and Pablo Soto J. (2007). KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 2: Business Intelligence, Knowledge Management and Knowledge Management Systems, (ICEIS 2007) ISBN 978-972-8865-89-4, pages 492-497. DOI: 10.5220/0002410304920497


in Bibtex Style

@conference{business intelligence, knowledge management and knowledge management systems07,
author={Oscar M. Rodríguez Elias and Ana I. Martínez García and Jesús Favela Vara and Aurora Vizcaíno and Juan Pablo Soto},
title={KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 2: Business Intelligence, Knowledge Management and Knowledge Management Systems, (ICEIS 2007)},
year={2007},
pages={492-497},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002410304920497},
isbn={978-972-8865-89-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 2: Business Intelligence, Knowledge Management and Knowledge Management Systems, (ICEIS 2007)
TI - KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach
SN - 978-972-8865-89-4
AU - M. Rodríguez Elias O.
AU - I. Martínez García A.
AU - Favela Vara J.
AU - Vizcaíno A.
AU - Pablo Soto J.
PY - 2007
SP - 492
EP - 497
DO - 10.5220/0002410304920497