Elements of Perception Regarding the Implementation of ERP Systems in Swiss SMEs

Catherine Equey, Emmanuel Fragnière

Abstract

ERP systems are more and more adopted in large companies. It seems that this trend is followed by small and medium companies too. We have conducted a questionnaire based survey to identify how Swiss SMEs perceive this phenomenon. The sample size is 687 of which 125 have actually implemented an ERP. Our main findings are twofold. First SMEs that have not implemented ERP invoke concerns (e.g. costs), which are typically not perceived as major problems by SMEs that went through an ERP implementation. Indeed the latter companies generally acknowledge that ultimately benefits (e.g. improved business information) significantly exceed costs and difficulties of implementation. Second, this survey brings new empirical knowledge on the implementation, utilization and benefits provided by ERP systems in Swiss SMEs. We primarily show that satisfaction provided by the use of the ERP system is not dependent on the size and sector of the SMEs.

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Paper Citation


in Harvard Style

Equey C. and Fragnière E. (2007). Elements of Perception Regarding the Implementation of ERP Systems in Swiss SMEs . In Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems - Volume 1: TCoB & MEIS, (ICEIS 2007) ISBN 978-972-8865-99-3, pages 43-51. DOI: 10.5220/0002417900430051


in Bibtex Style

@conference{tcob & meis07,
author={Catherine Equey and Emmanuel Fragnière},
title={Elements of Perception Regarding the Implementation of ERP Systems in Swiss SMEs},
booktitle={Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems - Volume 1: TCoB & MEIS, (ICEIS 2007)},
year={2007},
pages={43-51},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002417900430051},
isbn={978-972-8865-99-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 1st International Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems - Volume 1: TCoB & MEIS, (ICEIS 2007)
TI - Elements of Perception Regarding the Implementation of ERP Systems in Swiss SMEs
SN - 978-972-8865-99-3
AU - Equey C.
AU - Fragnière E.
PY - 2007
SP - 43
EP - 51
DO - 10.5220/0002417900430051