A WORKFLOW BASED APPROACH FOR E-ADMINISTRATION PROCESSES

Saïda Boukhedouma, Latifa Mahdaoui, Zaia Alimazighi

Abstract

The use of ICT (s) led to the reengineering of business processes in e-commerce area favoring thus, continued orientation to the client. The same idea seems to be renewed in the area of governance. E-administration appears at the center of any e-governance project. In fact, it covers the entire administrative processes (considered as business processes) whose mission is to serve citizens or businesses. On the other hand, the workflow based approach is appropriate for process modelisation particularly, in the case of well structured processes and whose steps are clearly defined. In this context, we propose a solution for modeling e-administration processes, based on workflow concepts and technologies at different levels highlighting, intra and inter-organizational interactions in the system. The solution is illustrated by a case study relative to the “voting process” (electoral process).

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Paper Citation


in Harvard Style

Boukhedouma S., Mahdaoui L. and Alimazighi Z. (2008). A WORKFLOW BASED APPROACH FOR E-ADMINISTRATION PROCESSES . In Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, ISBN 978-989-8111-27-2, pages 436-446. DOI: 10.5220/0001520904360446


in Bibtex Style

@conference{webist08,
author={Saïda Boukhedouma and Latifa Mahdaoui and Zaia Alimazighi},
title={A WORKFLOW BASED APPROACH FOR E-ADMINISTRATION PROCESSES},
booktitle={Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,},
year={2008},
pages={436-446},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001520904360446},
isbn={978-989-8111-27-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Fourth International Conference on Web Information Systems and Technologies - Volume 2: WEBIST,
TI - A WORKFLOW BASED APPROACH FOR E-ADMINISTRATION PROCESSES
SN - 978-989-8111-27-2
AU - Boukhedouma S.
AU - Mahdaoui L.
AU - Alimazighi Z.
PY - 2008
SP - 436
EP - 446
DO - 10.5220/0001520904360446