MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME

Jos J. M. Trienekens, Pedro van Grinsven

Abstract

Over the past decade many organizations are increasingly concerned with the implementation of Enterprise Resource Planning (ERP) systems. This counts for both large and small and medium sized companies. Implementation can be considered to be a process of change influenced by different so-called critical success factors (CSF) of type organizational, technological and human. This paper reports on the development of a measurement approach for managing CSF in an ERP implementation project in a small and medium sized company (SME). Critical success factors are being derived from project goals and subsequently measured in this project to monitor and control the implementation project.

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Paper Citation


in Harvard Style

J. M. Trienekens J. and van Grinsven P. (2008). MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8111-36-4, pages 203-209. DOI: 10.5220/0001693302030209


in Bibtex Style

@conference{iceis08,
author={Jos J. M. Trienekens and Pedro van Grinsven},
title={MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2008},
pages={203-209},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001693302030209},
isbn={978-989-8111-36-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME
SN - 978-989-8111-36-4
AU - J. M. Trienekens J.
AU - van Grinsven P.
PY - 2008
SP - 203
EP - 209
DO - 10.5220/0001693302030209