INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES

Greg Timbrell

Abstract

A study of 27 ERP systems in the Queensland Government revealed 41 issues clustered into seven major issue categories. Two of these categories described intra- and inter-organisational knowledge-related issues. This paper describes and discusses the intra-organisational knowledge issues arising from this research. These intra-organisational issues include insufficient knowledge in the user base, ineffective staff and knowledge retention strategies, inadequate training method and management, inadequate helpdesk knowledge resources, and finally, under-resourced helpdesk. When barriers arise in knowledge flows from sources such as implementation partner staff, training materials, trainers, and help desk staff, issues such as those reported in this paper arise in the ERP lifecycle.

References

  1. Bancroft, N., 1996. Implementing SAP R/3: How to Introduce a Large System into a Large Organisation, Manning / Prentice Hall. London,
  2. Bancroft, N., Seip, H., Sprengel A., 1998. Implementing SAP R/3: How to introduce a large system into a large organisationm, Manning Publications. Greenwich CT. 2nd edition.
  3. Bingi, P., Sharma, M., Godla, J., 1999. Critical Success Factors Affecting an ERP Implementation. In Information Systems Management, Summer, Vol 16, No 3, pp. 7-15.
  4. Boston Consulting Group, 2000. Getting Value from Enterprise Initiatives: A Survey of Executives, www.bcg.com/news/enterprise_report.
  5. Chang, S., 2002. ERP Life Cycle Implementation, Management and Support: Major Issues with SAP Financials in Five Queensland Government Agencies, Queensland University of Technology, Unpublished Doctoral Thesis.
  6. Davenport, T., 1996. Holistic Management of Megapackage Change: The Case of SAP. In Proceedings of the Second Americas Conference on Information Systems. Indianapolis, IN.
  7. Dhaheri, A., 2002. ERP Implementation Issues: A Case Study of Abu Dhabi Finance Department's Implementation of Oracle Financial. Queensland University of Technology, Unpublished Masters Thesis.
  8. Esteves, J., Pastor, J., 2001. Analysis of Critical Success Factors Relevance along SAP implementation phases. In Proceedings of the Seventh Americas Conference on Information Systems. Boston, MA.
  9. Gable, G., 1998. Large Packaged Software: A Neglected Technology? In Journal of Global Information Management, Summer, Vol 6, No 3, pp.3-4.
  10. Hiquet, B., Kelly, A., Kelly-Levey and Associates. 1998. SAP R/3 Implementation Guide: A Manager's Guide to Understanding SAP. MacMillan Technical Publishing. USA.
  11. Howell, W., 1982. The Empathic Communicator. Wadsworth. Belmont, CA.
  12. Markus, M., Axline, S., Petrie, D., Tanis, C., 2000. Learning from Adopters' Experiences with ERP: Problems Encountered and Success Achieved. In Journal of Information Technology, Vol 15, pp. 245- 265.
  13. Mohapatra, P., Bora, M., Sahu, K., 1984. Incorporating Delphi Results in System Dynamics Models: A Case of Indian Tea Industry. In Technological Forecasting and Social Change, Vol 25, pp. 159-177.
  14. Shtub, A., 1999. Enterprise Resource Planning (ERP): The Dynamics of Operations Management. Kluwer Academic Publishers. Netherlands. 2nd edition.
  15. Snyder-Halpern, R., Thompson, C., Schaffer, J., 2000. Comparison of Mailed vs. Internet Applications of the Delphi Technique in Clinical Informatics Research. In Proceedings of the American Medical Informatics Association Annual Symposium, pp. 809-813.
  16. Sumner, M., 2000. Risk factors in Enterprise-wide/ERP Projects. In Journal of Information Technology, Vol 15, pp. 317-327.
  17. Timbrell, G., Nelson, K., Jewels, T., 2003. Knowledge Reuse in an Application Service Provider. In Knowledge Management: Current Issues and Challenges. IDEA Publishing. Hershey PA.
Download


Paper Citation


in Harvard Style

Timbrell G. (2008). INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8111-36-4, pages 226-231. DOI: 10.5220/0001694602260231


in Bibtex Style

@conference{iceis08,
author={Greg Timbrell},
title={INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2008},
pages={226-231},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001694602260231},
isbn={978-989-8111-36-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES
SN - 978-989-8111-36-4
AU - Timbrell G.
PY - 2008
SP - 226
EP - 231
DO - 10.5220/0001694602260231