ERP IMPLEMENTATION CHALLENGES - Vendors’ Perspective

Jim Odhiambo Otieno

Abstract

Enterprise Resource Planning (ERP) systems have transformed the way organizations go about the process of providing information systems. They promise to provide an off-the-shelf solution to the information needs of organizations. Despite that promise, implementation projects are plagued with much publicized failures and abandoned projects. Efforts to make ERP systems successful in organizations are facing challenges. The purpose of the study reported in this paper was to investigate the challenges faced by organisations implementing ERP systems in Kenya based on consultant point of view. Based on the factors identified from the interview, a survey was administered to ERP consultants from five Kenyan organisations that were identified as having a key role in ERP systems implementation in their firms in order to assess the criticality of the identified challenges. A factor analysis of these items identified six underlying dimensions. The findings of this study should provide to management of firms implementing ERP systems a better understanding of the likely challenges they may face and put in place appropriate measure to help in mitigating the risk of implementation failures.

References

  1. Arif, M., Kulonda, D., Jones, J., and Proctor, M. (2005), “Enterprise information systems: technology first or process first?” Business Process Management Journal, 11 (1), pp. 5-21.
  2. Alshawi, S., Themistocleous, M., and Almadani, R. (2004), “Integrating diverse ERP systems: a case study” The Journal of Enterprise Information Management, 17(6), pp. 454-462.
  3. Al-Mudimigh, A., Zairi, M. and Al-Mashari, M. (2001), “ERP software implementation: an integrative framework” European Journal of Information Systems, (10), 216-226.
  4. Bingi, P., Sharma, M. K., and Godla, J. (1999), “Critical issues affecting an ERP implementation, Information Systems Management, 16(2), pp. 7-14.
  5. Chatfield, C. and Collins, A.J. (1992) Introduction to Multi-Variate Analysis, Chapman&Hall, London.
  6. Davenport, T. H. (1998), “Putting the Enterprise into the Enterprise System”, Harvard Business Review, 76(4, July-August), 121-131.
  7. Esteves, J., and Pastor, J. (2001), “Analysis of critical success factors relevance along SAP implementation phases” in Proceedings of the Seventh Americas Conference on Information Systems, Boston, 1019- 1025.
  8. Falkowski, G., Pedigo, P., Smith, B., and & Swanson, D. (1998), “A recipe for ERP success”, Beyond Computing, September, pp. 44-45.
Download


Paper Citation


in Harvard Style

Odhiambo Otieno J. (2008). ERP IMPLEMENTATION CHALLENGES - Vendors’ Perspective . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8111-36-4, pages 505-510. DOI: 10.5220/0001714605050510


in Bibtex Style

@conference{iceis08,
author={Jim Odhiambo Otieno},
title={ERP IMPLEMENTATION CHALLENGES - Vendors’ Perspective},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2008},
pages={505-510},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001714605050510},
isbn={978-989-8111-36-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - ERP IMPLEMENTATION CHALLENGES - Vendors’ Perspective
SN - 978-989-8111-36-4
AU - Odhiambo Otieno J.
PY - 2008
SP - 505
EP - 510
DO - 10.5220/0001714605050510