DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION

Berislav Nadinić, Damir Kalpić

Abstract

Basel II Capital Accord and increased competition on the financial market are responsible for creation of repositories of aggregated, customer centric historical data used for internal credit risk model development and CRM initiatives in banks. This paper discusses the effect of data quality on development of internal rating models and customer churn models, as well as potential improvements in this regard. A comprehensive framework for data quality improvement and monitoring in financial institutions is proposed, taking into account the Basel II requirements for data quality as well as requirements of customer centric retention campaigns.

References

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Paper Citation


in Harvard Style

Nadinić B. and Kalpić D. (2008). DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION . In Proceedings of the Third International Conference on Software and Data Technologies - Volume 3: Special Session on Applications in Banking and Finances, (ICSOFT 2008) ISBN 978-989-8111-53-1, pages 327-331. DOI: 10.5220/0001879103270331


in Bibtex Style

@conference{special session on applications in banking and finances08,
author={Berislav Nadinić and Damir Kalpić},
title={DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION},
booktitle={Proceedings of the Third International Conference on Software and Data Technologies - Volume 3: Special Session on Applications in Banking and Finances, (ICSOFT 2008)},
year={2008},
pages={327-331},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001879103270331},
isbn={978-989-8111-53-1},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Third International Conference on Software and Data Technologies - Volume 3: Special Session on Applications in Banking and Finances, (ICSOFT 2008)
TI - DATA QUALITY IN FINANCES AND ITS IMPACT ON CREDIT RISK MANAGEMENT AND CRM INTEGRATION
SN - 978-989-8111-53-1
AU - Nadinić B.
AU - Kalpić D.
PY - 2008
SP - 327
EP - 331
DO - 10.5220/0001879103270331