FACTORS AFFECTING THE USAGE OF T-GOVERNMENT SERVICES - An Exploratory Study

Michele Cornacchia, Filomena Papa, Stefano Livi, Bartolomeo Sapio, Enrico Nicolò, Gaetano Bruno

Abstract

Developing humanly acceptable information and interactive systems is a complex process where testing from the outset, the setting of operational criteria for efficiency, effectiveness and satisfaction, the development of prototyping etc., has to be considered as the central activity of a field implementation. Design and operative alternatives can be effectively selected and long-term targets can be seen to be attainable. However, sometimes it happens, especially in the domain of information system implementation, that obtained datasets can be effectively utilised to reach more tailored purposes. The case of interactive T-government services at the Municipality of Parma is analysed aiming to redesign the analysis model about the factors affecting the usage. To this respect one of the most recognized ICT predicting models in the literature is utilized. Final results show the success of the methodology and encourage further developments and applications in contiguous areas of ICT designed for residential population.

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Paper Citation


in Harvard Style

Cornacchia M., Papa F., Livi S., Sapio B., Nicolò E. and Bruno G. (2008). FACTORS AFFECTING THE USAGE OF T-GOVERNMENT SERVICES - An Exploratory Study . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2008) ISBN 978-989-8111-58-6, pages 315-322. DOI: 10.5220/0001908703150322


in Bibtex Style

@conference{ice-b08,
author={Michele Cornacchia and Filomena Papa and Stefano Livi and Bartolomeo Sapio and Enrico Nicolò and Gaetano Bruno},
title={FACTORS AFFECTING THE USAGE OF T-GOVERNMENT SERVICES - An Exploratory Study},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2008)},
year={2008},
pages={315-322},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001908703150322},
isbn={978-989-8111-58-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2008)
TI - FACTORS AFFECTING THE USAGE OF T-GOVERNMENT SERVICES - An Exploratory Study
SN - 978-989-8111-58-6
AU - Cornacchia M.
AU - Papa F.
AU - Livi S.
AU - Sapio B.
AU - Nicolò E.
AU - Bruno G.
PY - 2008
SP - 315
EP - 322
DO - 10.5220/0001908703150322