IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION

Nadja Damij, Talib Damij

Abstract

This paper discusses the possibility of finding a better solution for the problem of business process improvement using simulation technique. Most of problems of organisations are originated in fact that their business processes are neither well defined nor particularly efficient. Business process modelling is done by identifying a certain business process, defining its activities, and using a modelling technique to develop its model. Process improvement is carried out by precise analysis of the process, suggesting changes and improvements, and giving solutions for existing problems. To achieve this, we concentrate our work on analysing and simulating the business process discussed. This means that the simulation results need to be analysed and understood in order that the analyst is able to suggest necessary changes. A complete understanding of the results of process simulation is an essential precondition to move forward with business process improvement. The problem of conducting a surgery is used as an example to carry out business process improvement using simulation technique.

References

  1. Aguilar-Saven, R.: Business Process Modeling. Review and Framework. Internatinal Journal of Production Economics, Vol. 90, No. 2, (2003) 129-149.
  2. Aguilar-Saven, R.: Business Process Modelling techniques and tools, Department of Production Economics, WP291, Linkoping (2001), Sweden.
  3. Aguilar-Saven, R. and Olhager, J.: Integration of Product, Process and Functional Orientations: Pr inciples and a Case Study, Preprints of the International Conference on Advanced Production Management Systems, APMS 2002, IFIP, The Netherlands.
  4. Arlow, J., Neustadt, I.: UML and the Unified Process - Practical Object-Oriented Analysis & Design, Pearson Education, Boston (2002).
  5. Banks J., Carson II J.S., Nelson B.L., Nicol D.M., Discrete-Event System Simulation, 3rd Edition, Pretence Hall International Series in Industrial and Systems Engineering, Prentice Hall, Inc., Upper Saddle River, New Jersey, 2001.
  6. Chan, M.: A Framework to Develop an Enterprise Information Portal for Contract Manufacturing, International Journal of Production Economics, Vol. 75, No. 1-2, (2002) 113-126.
  7. Davenport, T.H.: Process Innovation: Reengineering Work through Information Technology, Harvard Business School Press, Boston (1993), MA, USA.
  8. Davenport, T.H., Short, J.: The New Industrial Engineering: Information Technology and Business Process Redesign, Sloan Management Review, Vol. 31, No. 4, (1990) 11-27.
  9. Hales K.: Workflow Management. An overview and some applications, Information Management and Technology, Vol. 26, (1993).
  10. Hammer, M.: Reengineering work: Don't automate. Obliterate, Harvard Business Review, Vol. 68, No. 4, (1990) 104-112.
  11. Hammer, M. and Champy, J.: Reengineering the Corporation, A Manifesto for Business Revolution, New York (1993).
  12. Laguna, M. and Marklund, J.: Business Process Modelling, Simulation, and Design, Pearson Education, Inc. New Jersey (2005).
  13. Lakin R., et al.: BPR Enabling Software for the Financial Service Industry, Management Services, (1996), ISSN: 0307-6768.
  14. Lavery M.: A Survey of Workflow Management Software. Proceedings of Conference on OIS Document Management, 1992.
  15. Medina-Mora R., Winograd T., Flores R. and Flores T.: The Action Workflow Approach to Workflow Management Technology, in ACM (ed.): CSCW Proceedings, Toronto 1992, 1-10.
  16. Pidd M. Computer Simulation in Management Science. Chichester: John Wiley. 1998; 118-32.
  17. Watson H.G.: Business Systems Engineering. Managing Breakthrough Changes for Productivity and Profit, John Wiley & Sons, New York 1994.
Download


Paper Citation


in Harvard Style

Damij N. and Damij T. (2009). IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION . In Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2009) ISBN 978-989-8111-63-0, pages 434-437. DOI: 10.5220/0001536604340437


in Bibtex Style

@conference{healthinf09,
author={Nadja Damij and Talib Damij},
title={IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION},
booktitle={Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2009)},
year={2009},
pages={434-437},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001536604340437},
isbn={978-989-8111-63-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2009)
TI - IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION
SN - 978-989-8111-63-0
AU - Damij N.
AU - Damij T.
PY - 2009
SP - 434
EP - 437
DO - 10.5220/0001536604340437