T-PROX - A User-tracking Proxy for Usability Testing

Sven Lilienthal

Abstract

While usability analyses become more and more accepted for conventional software, there are many reasons told to forgo usability analyses for web-based applications and websites. Most companies dread the high monetary and personnel costs together with the unacquainted process. Nevertheless, this leads to a lowered acceptance and thereby to lowered success (Tedeschi, 1999; Fogg et al., 2001). This motivates the development and creation of an easy to use solution which enables companies and institutions to easily analyze their web systems without having to rely on external usability experts and expensive labs and equipment.

References

  1. Berners-Lee, T., Fielding, R., and Masinter, L. (2005). Uniform resource identifier (URI): Generic syntax. RFC 3986. http://www.ietf.org/rfc/rfc3986.txt.
  2. Etgen, M. and Cantor, J. (1999). What does getting wet (web event-logging tool) mean for web usability? In Proceedings of the 5th Conference on Human Factors & the Web. http://zing.ncsl.nist.gov/hfweb/proceedings/proceedings.en.html.
  3. Fielding, R., Gettys, J., Mogul, J., Frystyk, H., Masinter, L., Leach, P., and Berners-Lee, T. (1999). Hypertext transfer protocol - HTTP/1.1. RFC 2616. http://www.ietf.org/rfc/rfc2616.txt.
  4. Fogg, B. J., Marshall, J., Laraki, O., Osipovich, A., Varma, C., Fang, N., Paul, J., Rangnekar, A., Shon, J., Swani, P., and Treinen, M. (2001). What makes web sites credible?: a report on a large quantitative study. In CHI 7801: Proceedings of the SIGCHI conference on Human factors in computing systems, pages 61-68, New York, NY, USA. ACM.
  5. Franks, J., Hallam-Baker, P., Hostetler, J., Lawrence, S., Leach, P., Luotonen, A., and Stewart, L. (1999). HTTP authentication: Basic and digest access authentication. RFC 2617.http://www.ietf.org/rfc/rfc2617.txt.
  6. Hong, J. I., Heer, J., Waterson, S., and Landay, J. A. (2001). Webquilt: A proxy-based approach to remote web usability testing. ACM Transactions on Information Systems, 19(3):263-285.
  7. ISO, editor (1998). ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability. ISO.
  8. Lilienthal, S. (2008). T-Prox: Vorstellung einer Lösung zur Proxy-gestützten Usabilityanalyse von webbasierten GUIs. In Informatiktage, volume S-6 of LNI, pages 133-136. GI.
  9. Nielsen, J. (1994). Guerrilla hci: using discount usability engineering to penetrate the intimidation barrier. pages 245-272.
  10. Nielsen, J. (1997). Discount usability for the web. Online. http://www.useit.com/papers/web discount usability .html.
  11. Nielsen, J. (2000). Why you only need to test with 5 users. http://www.useit.com/alertbox/20000319.html.
  12. Nielsen, J. and Landauer, T. K. (1993). A mathematical model of the finding of usability problems. In CHI 7893: Proceedings of the INTERACT 7893 and CHI 7893 conference on Human factors in computing systems, pages 206-213, New York, NY, USA. ACM.
  13. Spool, J. and Schroeder, W. (2001). Testing web sites: five users is nowhere near enough. In CHI 7801: CHI 7801 extended abstracts on Human factors in computing systems, pages 285-286, New York, NY, USA. ACM Press.
  14. Tedeschi, B. (1999). Good web site design can lead to healthy sales. The New York Times.
Download


Paper Citation


in Harvard Style

Lilienthal S. (2009). T-PROX - A User-tracking Proxy for Usability Testing . In Proceedings of the Fifth International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8111-81-4, pages 225-231. DOI: 10.5220/0001818102250231


in Bibtex Style

@conference{webist09,
author={Sven Lilienthal},
title={T-PROX - A User-tracking Proxy for Usability Testing},
booktitle={Proceedings of the Fifth International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2009},
pages={225-231},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001818102250231},
isbn={978-989-8111-81-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Fifth International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - T-PROX - A User-tracking Proxy for Usability Testing
SN - 978-989-8111-81-4
AU - Lilienthal S.
PY - 2009
SP - 225
EP - 231
DO - 10.5220/0001818102250231