USING QUALITY COSTS IN A MULTI-AGENT SYSTEM FOR AN AIRLINE OPERATIONS CONTROL

Antonio J. M. Castro, Eugenio Oliveira

Abstract

The Airline Operations Control Centre (AOCC) tries to solve unexpected problems that might occur during the airline operation. Problems related to aircrafts, crewmembers and passengers are common and the actions towards the solution of these problems are usually known as operations recovery. Usually, the AOCC tries to minimize the operational costs while satisfying all the required rules. In this paper we present the implementation of a Distributed Multi-Agent System (MAS) representing the existing roles in an AOCC. This MAS has several specialized software agents that implement different algorithms, competing to find the best solution for each problem that include not only operational costs but, also, quality costs so that passenger satisfaction can be considered in the final decision. We present a real case study where a crew recovery problem is solved. We show that it is possible to find valid solutions, with better passenger satisfaction and, in certain conditions, without increasing significantly the operational costs.

References

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Paper Citation


in Harvard Style

Castro A. and Oliveira E. (2009). USING QUALITY COSTS IN A MULTI-AGENT SYSTEM FOR AN AIRLINE OPERATIONS CONTROL . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8111-85-2, pages 19-24. DOI: 10.5220/0001849800190024


in Bibtex Style

@conference{iceis09,
author={Antonio J. M. Castro and Eugenio Oliveira},
title={USING QUALITY COSTS IN A MULTI-AGENT SYSTEM FOR AN AIRLINE OPERATIONS CONTROL},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2009},
pages={19-24},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001849800190024},
isbn={978-989-8111-85-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - USING QUALITY COSTS IN A MULTI-AGENT SYSTEM FOR AN AIRLINE OPERATIONS CONTROL
SN - 978-989-8111-85-2
AU - Castro A.
AU - Oliveira E.
PY - 2009
SP - 19
EP - 24
DO - 10.5220/0001849800190024