INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process

Daniela Fogli, Loredana Parasiliti Provenza

2009

Abstract

This paper proposes the adoption of human-computer interaction methods to address some of the problems related to the customization of information systems, and particularly of enterprise resource planning systems. The paper specifically describes a multi-facet approach to participatory design and development of information systems to build the dialogue between the information system and its users. It encompasses i) a specification framework for representing and translating the different perspectives of the members of the design team, including the end users’ perspective, ii) a methodology for collaborative design of the interaction process, and iii) a set of guidelines to carry out the development activities.

References

  1. Bødker, S., Iversen, O. S., Staging a Professional Participatory Design Practice - Moving PD beyond the Initial Fascination of User Involvement, Proc. NordCHI 2002, October 2002, Arhus, Denmark, 11- 18.
  2. Costabile, M. F., Fogli, D, Lanzilotti, R., Mussio, P., Parasiliti Provenza, L., Piccinno, A. Advancing End User Development Through Meta-Design, in S. Clarke (Ed.), End User Computing Challenges and Technologies: Emerging Tools and Applications, Hershey, PA, IGI Global, 2008, 143-167.
  3. Costabile, M. F., Fogli, D., Mussio, P., Piccinno, A., Visual Interactive Systems for End-User Development: a Model-based Design Methodology, IEEE Trans. on Systems Man and Cybernetics 37(6), 2007, 1029-1046.
  4. Daneva, M., Six Degrees of Success or Failure in ERP Requirements Engineering: Experiences with the ASAP Process. Int. Workshop on COTS and Product Software: Why Requirements are so Important (11th IEEE Int. Conf. Requirements), Monterey Bay, 2003.
  5. Fogli, D., Marcante, A., Mussio, P., Parasiliti Provenza, L., Piccinno, A., Multi-facet Design of Interactive Systems through Visual Languages. In F. Ferri (Ed.), Visual Languages for Interactive Computing: Definitions and Formalizations, Hershey, PA, IGI Global, 2007, 174-204.
  6. Folmer, E., van Welie, M., Bosch, J. Bridging patterns: An approach to bridge gaps between SE and HCI, Journal of Information and Software Technology, 48(2), 2005, 69-89.
  7. Molla, A., Loukis, I., Success and Failure of ERP Technology Transfer: A Framework for Analysing Congruence of Host and System Cultures, Working Paper Series, University of Manchester, 2005.
  8. Pekkola, S., Kaarilahti, N., Pohjola, P., Towards Formalised End-User Participation in Information Systems Development Process: Bridging the Gap between Participatory Design and ISD Methodologies, Proc. PDC 2006, 2006, Trento, Italy, 21-30.
  9. Rittel, H., Second-Generation Design Methods. In Cross, N. (Ed.), Developments in Design Methodology, John Wiley and Sons, New York, NY, 1984, pp. 317-327.
  10. Schuler, D., Namioka, A. (eds.), Participatory Design - Principles and Practices, Hillsday, N.J: Lawrence Erlbaum Associates, 1993.
  11. Simosko, N., The IT Transformation Process - 5 Tips on How to Prepare and Enable Your Users, SAP Insider, Apr-May-Jun 2008, www.SAPInsederonline.com.
  12. Soh, C., Kien, S. S., Tay-Yap, J., Cultural Fits and Misfits: Is ERP A Universal Solution?, CACM 43(4), 2000, 47- 51.
  13. Wagner, E. L., Piccoli, G., Moving Beyond User Participation to Achieve Successful IS Design, CACM 50(12), 2007, 51-55.
Download


Paper Citation


in Harvard Style

Fogli D. and Parasiliti Provenza L. (2009). INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-989-8111-88-3, pages 72-77. DOI: 10.5220/0001992400720077


in Bibtex Style

@conference{iceis09,
author={Daniela Fogli and Loredana Parasiliti Provenza},
title={INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2009},
pages={72-77},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001992400720077},
isbn={978-989-8111-88-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process
SN - 978-989-8111-88-3
AU - Fogli D.
AU - Parasiliti Provenza L.
PY - 2009
SP - 72
EP - 77
DO - 10.5220/0001992400720077