MONITORING SERVICE COMPOSITIONS IN MoDe4SLA - Design of Validation

Lianne Bodenstaff, Andreas Wombacher, Michael C. Jaeger, Manfred Reichert

Abstract

In previous research we introduced the MoDe4SLA approach for monitoring service compositions. MoDe4SLA identifies complex dependencies between Service Level Agreements (SLAs) in a service composition. By explicating these dependencies, causes of SLA violations of a service might be explained by malfunctioning of the services it depends on. MoDe4SLA assists managers in identifying such causes. In this paper we discuss how to evaluate our approach concerning usefulness for the user as well as effectiveness for the business. Usefulness is evaluated by experts who are asked to manage simulated runs of service compositions using MoDe4SLA. Their opinion on the approach is an indicator for its usefulness. Effectiveness is evaluated by comparing runtime results of SLA management using MoDe4SLA with runtime results of unsupported management. Criteria for effectiveness are cost reduction and increase in customer satisfaction.

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Paper Citation


in Harvard Style

Bodenstaff L., Wombacher A., Wieringa R., C. Jaeger M. and Reichert M. (2009). MONITORING SERVICE COMPOSITIONS IN MoDe4SLA - Design of Validation . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: ICEIS, ISBN 978-989-8111-87-6, pages 113-121. DOI: 10.5220/0002003401130121


in Bibtex Style

@conference{iceis09,
author={Lianne Bodenstaff and Andreas Wombacher and Roel Wieringa and Michael C. Jaeger and Manfred Reichert},
title={MONITORING SERVICE COMPOSITIONS IN MoDe4SLA - Design of Validation},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: ICEIS,},
year={2009},
pages={113-121},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002003401130121},
isbn={978-989-8111-87-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 4: ICEIS,
TI - MONITORING SERVICE COMPOSITIONS IN MoDe4SLA - Design of Validation
SN - 978-989-8111-87-6
AU - Bodenstaff L.
AU - Wombacher A.
AU - Wieringa R.
AU - C. Jaeger M.
AU - Reichert M.
PY - 2009
SP - 113
EP - 121
DO - 10.5220/0002003401130121