Elisabete Morais, José Adriano Pires, Ramiro Gonçalves


It is well recognized that e-business supports all parts of an organization’s value chain, and offer valuable competitive advantages to firms. It is imperative for an organization to identify potential constraints to e-business in order to minimize the risk derived from its e-business initiative. Hence, in this paper, we explore a range of constraints that the literature suggests influences e-business evolution, so that organizations could be better equipped in anticipating any difficulties while in progress through their e-business initiatives. Thirteen hypotheses were formulated and tested. Questionnaires were applied to investigate the research problem. It was administered to 1000 managing directors of the biggest (according to the amount of business) Portuguese enterprises. Results suggest that organizational constraints are more critical, such as, conflict with traditional trading partners, conflict with traditional business and e-business initiatives, reengineering business processes and resistance to change, among other.


  1. Alreck, L., Settle, B., 1985. The survey research handbook. Illinois, Irwin.
  2. Barnett, V., 1991. Sample survey: Principles and methods. Edward Arnold, London.
  3. Bakry, S., Bakry F., 2001. A strategic view for the development of e-business. International Journal of Network Management, 11: 103-112.
  4. Chepaitis, E., 2002. Soft barriers to ICT application in development: trust and information quality in Russia. Journal of International Development, 14: 51-60.
  5. Chesbrough H., Rosenbloom, R., 2002. The role of the business model in capturing value from innovation: Evidence from Xerox Corporation's technology spinoff companies. Industrial and Corporate Change, 11(3): 529-555.
  6. Eisenmann, T., 2007. Managing Networked Businesses: Course Overview for Educators. Harvard Business School Press. Boston.
  7. Fine, S., 1986. Technological innovation, diffusion and resistance: A historical perspective. Journal of Library Administration, 7: 83-108.
  8. Gibbs, J., Kraemer, K., Dedrick, J., 2003. Environment and Policy Factors Shaping Global E-Commerce Diffusion: A Cross-Country Comparison. The Information Society, 19(1): 5-18.
  9. Grembergen W., Amenlinckx, I., 2002. Measuring and managing e-business projects through the balanced scorecard. In Proceedings of the 35th Hawaii International Conference on System Sciences, January 2002, 258-266.
  10. Grover, V., Teng, J., Segars, A., Fiedler K., 1998. The influence of information technology diffusion and business process change on perceived productivity: The IS executive's perspective. Information & Management, 34(3): 141-15.
  11. INE, 2007. National Institute of Statistics of Portugal. October 2007.
  12. Kalakota, R., Whinston, A., 1996. Frontiers of Electronic Commerce. Addison-Wesley, London.
  13. Kalakota, R. and M. Robinson, 2000. E-business 2.0: Roadmap for Success, Addison-Wesley.
  14. Kalakota, R., Robinson, M., 2003. E-business 2.0: Roadmap for Success. Addison-Wesley, 2nd edition.
  15. Kearns, G., Lederer, A., 2000. The effect of strategic alignment on the use of IS based resources for competitive advantage. Journal of Strategic Information Systems, 9: 265-293.
  16. Laudon, K., Traver, C., 2006. E-commerce Business, Technology, Society. Prentice Hall.
  17. Legris, P., Ingham, J. and Collerette, P., 2003. “Why do people use information technology? A critical review of the technology acceptance model”, Information & Management, 40: 191-204.
  18. Lertwongsatien, C. and Wongpinunwatana, N., 2003. Ecommerce Adoption in Thailand: An Empirical Study of Small and Medium Enterprises (SMEs). Journal of Global Information Technology Management. 6(3): 67-83.
  19. Maroco J., 1003. Análise Estatística com utilização do SPSS, Edições Silabo.
  20. Martin, L. M., Matlay, H., 2003. Innovative Use of the Internet in Established Small Firms. Qualitative Market Research: An International Journal 6(1): 18- 26.
  21. Mehrtens, J., Cragg, P., Mills, A., 2001. A model of Internet adoption by SME's. Information Management. 39:165-176.
  22. OECD, 1999. SMEs and Electronic Commerce: Proposals for Work, Working Party on Small and Medium-Sized Enterprises, DSTI/IND/PME (99)11/REV1, Paris.
  23. Phan, D., 2003. E-business Development for Competitive Advantages: a Case Study. Information & Management. 40: 581-590.
  24. Porter, M., (2001), Strategy and the Internet, Harvard Business Review, March, 63-78.
  25. Prananto, A., McKay, J., Marshall, P., 2003. The spectrum of e-business maturity in Australian SMEs: A multiple case study approach to the applicability of the stages of growth for e-business model. In 11th European Conference on Information Systems (ECIS). Napoli, Italy.
  26. Saxowsky, D., Duncan, M., 1998. Understanding agriculture's transition into the 21st century: challenges, opportunities, consequences and alternatives, Report 181, Department of Agricultural Economics, North Dakota State University.
  27. Sewell, M., McCarthey, I., 2001. E-business and its role in small business networks. Proceedings of the Manufacturing Information Systems. In 4th SMESME International Conference, Aalborg, Denmark, 214-221 Sorenson, R. L., 2000. The Contribution of Leadership Style and Practices to Family and Business Success. Family Business Review, 13(3): 183-200.
  28. UMIC, 2007. A Sociedade da Informação em Portugal 2007, Accessed May 2008.
  29. Worner, B., 2002., “Choosing the right security infrastructure for E-Business Success”, Information Security Journal: A global Perspective, 11:1, 51-56.

Paper Citation

in Harvard Style

Morais E., Adriano Pires J. and Gonçalves R. (2009). AN EXPLORATORY INVESTIGATION OF E-BUSINESS CONSTRAINTS AMONG LARGE ORGANIZATIONS IN PORTUGAL . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2009) ISBN 978-989-674-006-1, pages 85-90. DOI: 10.5220/0002188700850090

in Bibtex Style

author={Elisabete Morais and José Adriano Pires and Ramiro Gonçalves},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2009)},

in EndNote Style

JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2009)
SN - 978-989-674-006-1
AU - Morais E.
AU - Adriano Pires J.
AU - Gonçalves R.
PY - 2009
SP - 85
EP - 90
DO - 10.5220/0002188700850090