PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study

Mirko Auerbach, Andreas Hauser

Abstract

The paper describes the methodology of process oriented knowledge management and an IT system which has been developed in a German publicly funded research project. The case study describes the activities while implementing the ideas of process oriented knowledge management in a large German infrastructure service provider. The description includes the occurred challenges during the implementation, e. g. organisational bottlenecks and the question, how detailed a process has to be modelled. The solution of these challenges is described as part of the paper as well as examples of the information considered and identified potentials for benefits of the approach.

References

  1. Bach, V. (2000): Business Knowledge Management: Wertschöpfung durch Wissensportale, in: Bach, V.; Österle, H.; Vogler, P. [Hrsg.] (2000), Business Knowledge Management in der Praxis. Prozessorientierte Lösungen zwischen Knowledge Portal und Kompentenzmanagement, Berlin u.a.: Springer Verlag, S. 51-121.
  2. Heisig, P. (2001): Business Prozess Oriented Knowledge Management, in: Mertins, K.; Heisig, P.; Vorbeck, J. [Hrsg.], Knowledge Management. Best Practices in Europe, Berlin u.a.: Springer Verlag, S. 13-37.
  3. Heisig, P. (2005): Integration von Wissensmanagement in Geschäftsprozesse. Dissertation an der Uni Berlin.
  4. Remus, U. (2002): Prozessorientiertes Wissensmanagement. Konzepte und Modellierung. Dissertation an der Wirtschaftswissenschaftlichen Fakultät der Uni Regensburg.
  5. PA Consulting: Knowledge Management - A potential for companies, survey outcome 2004
  6. Pawlowski, P.; Gerlach, L.; Hauptmann, S.; Puggel, A.: Wissen als Wettbewerbsvorteil in kleinen und mittelständischen Unternehmen - Empirische Typologisierung auf Grundlage einer bundesweiten Befragung, Fokus Prints 09/06.
  7. Probst, G.; Raub S.; Romhardt, K. (2006): Wissen managen - Wie Unternehmen ihre wertvollste Ressource optimal nutzen, 5. Aufl., Gabler, Wiesbaden, 2006.
Download


Paper Citation


in Harvard Style

Auerbach M. and Hauser A. (2009). PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 262-265. DOI: 10.5220/0002272302620265


in Bibtex Style

@conference{kmis09,
author={Mirko Auerbach and Andreas Hauser},
title={PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={262-265},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002272302620265},
isbn={978-989-674-013-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - PROCESS ORIENTED KNOWLEDGE MANAGEMENT - IT System and Case Study
SN - 978-989-674-013-9
AU - Auerbach M.
AU - Hauser A.
PY - 2009
SP - 262
EP - 265
DO - 10.5220/0002272302620265