A KNOWLEDGE MANAGEMENT PERSPECTIVE ON CORPORATE PORTAL - Processes and Benefits

Kamla Ali Al-Busaidi

Abstract

This pilot study examines a corporate portal from a knowledge management perspective by identifying the impacts of several corporate portal tools that support organizational knowledge management processes (such as acquisition, conversion, application and protection) on organizational processes (such as efficiency, effectiveness and innovation) and people (such as learning, adaptability and satisfaction). Preliminary analysis based on academic staff utilization of a corporate portal in a local university in Oman shows that providing tools through corporate portals that support knowledge conversion improves the effectiveness and efficiency of the organizational processes and people's learning, whereas providing tools that support knowledge applications improves the effectiveness of organizational processes as well as people learning, adaptability and satisfaction. Thus, the analysis indicates that knowledge conversion impacts organizational processes more than people, whereas the knowledge application impacts people more than organizational processes. Offering tools that support knowledge protection also improves the effectiveness of organizational processes. However, the preliminary analysis shows that knowledge acquisition process has no impact on organizational processes or people.

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Paper Citation


in Harvard Style

Ali Al-Busaidi K. (2009). A KNOWLEDGE MANAGEMENT PERSPECTIVE ON CORPORATE PORTAL - Processes and Benefits . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009) ISBN 978-989-674-013-9, pages 69-74. DOI: 10.5220/0002308900690074


in Bibtex Style

@conference{kmis09,
author={Kamla Ali Al-Busaidi},
title={A KNOWLEDGE MANAGEMENT PERSPECTIVE ON CORPORATE PORTAL - Processes and Benefits},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)},
year={2009},
pages={69-74},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002308900690074},
isbn={978-989-674-013-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2009)
TI - A KNOWLEDGE MANAGEMENT PERSPECTIVE ON CORPORATE PORTAL - Processes and Benefits
SN - 978-989-674-013-9
AU - Ali Al-Busaidi K.
PY - 2009
SP - 69
EP - 74
DO - 10.5220/0002308900690074