Mário Rodrigues, Gonçalo Paiva Dias, António Teixeira


Effective provision of government services implies that, besides being provided online, services become available through other channels, are organized according to citizen’s expectations, are accessible to everyone, anytime and anywhere, and include information from unstructured sources. It is also essential to provide the tools that allow citizens to correctly identify the services they need. In this paper we will discuss how it is possible to improve e-gov service delivery by using human language technologies. We argue that these technologies can contribute to: deliver services in more inclusive manners; provide human centered and multilingual service and support; and include non-structured information scattered across different sources.


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Paper Citation

in Harvard Style

Rodrigues M., Paiva Dias G. and Teixeira A. (2010). HUMAN LANGUAGE TECHNOLOGIES FOR E-GOV . In Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST, ISBN 978-989-674-025-2, pages 400-403. DOI: 10.5220/0002857804000403

in Bibtex Style

author={Mário Rodrigues and Gonçalo Paiva Dias and António Teixeira},
booktitle={Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST,},

in EndNote Style

JO - Proceedings of the 6th International Conference on Web Information Systems and Technology - Volume 2: WEBIST,
SN - 978-989-674-025-2
AU - Rodrigues M.
AU - Paiva Dias G.
AU - Teixeira A.
PY - 2010
SP - 400
EP - 403
DO - 10.5220/0002857804000403