SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS

Mukhammad Andri Setiawan, Shazia Sadiq

Abstract

In today’s competitive business era, having the best practice business process is fundamental to the success of an organisation. Best practice reference models are generally created by experts in the domain, but often the best practice can be implicitly derived from the work practices of actual workers within the organization. In this paper, we propose to utilize the experiences and knowledge of previous business process users to inform and improve the current practices, thereby bringing about a socialization of work practice. We have developed a recommendation system to assist users to select the best practices of previous users through an analysis of business process execution logs. Recommendations are generated based on multi criteria analysis applied to the accumulated process data and the proposed approach is capable of extracting meaningful recommendations from large data sets in an efficient way.

References

  1. Aalst, W. M. P. v. d., Hajo, A. R. & Minseok, S. (2005a) Discovering Social Networks from Event Logs. Comput. Supported Coop. Work, 14, 549-593.
  2. Aalst, W. M. P. v. d., Hofstede, A. t. & Weske, M. (2003) Business Process Management: A Survey. Business Process Management.
  3. Aalst, W. M. P. v. d., Medeiros, A. K. A. d. & Weijters, A. J. M. M. (2005b) Genetic Process Mining. Applications and Theory of Petri Nets 2005.
  4. Aalst, W. M. P. v. d. & Song, M. (2004) Mining Social Networks: Uncovering Interaction Patterns in Business Processes. Business Process Management.
  5. Aalst, W. M. P. v. d., Ton, W. & Laura, M. (2004) Workflow Mining: Discovering Process Models from Event Logs. IEEE Trans. on Knowl. and Data Eng., 16, 1128-1142.
  6. Biazzo, S. (2000) Approaches to business process analysis: a review. Business Process Management Journal, 6, 99-112.
  7. Börzsönyi, S., Kossmann, D. & Stocker, K. (2001) The skyline operator. ICDE. ICDE.
  8. Boud, D., Cohen, R. & Walker, D. (1993) Using Experience for Learning, Open University Press.
  9. Bozkaya, M., Gabriels, J. & Werf, J. (2009) Process Diagnostics: A Method Based on Process Mining. Information, Process, and Knowledge Management, 2009. eKNOW 7809. International Conference on.
  10. Dubouloz, B. & Toklu, C. (2005) Discovering the Most Frequent Patterns of Executions in Business Processes Described in BPEL. Web Information Systems Engineering - WISE 2005.
  11. Fishburn, P. C. (1967) Additive utilities with incomplete product sets: application to priorities and assignments. Operations Research, 15, 537-542.
  12. Grigori, D., Casati, F., Castellanos, M., Dayal, U., Sayal, M. & Shan, M.-C. (2004) Business Process Intelligence. Computers in Industry, 53, 321-343.
  13. Günther, C. W. & Aalst, W. M. P. v. d. (2007) Fuzzy Mining - Adaptive Process Simplification Based on Multi-perspective Metrics. Business Process Management (BPM) 2007.
  14. Helen, S., Barbara, W., Boudewijn, D. & Wil, A. (2008) Supporting Flexible Processes through Recommendations Based on History. Proceedings of the 6th International Conference on Business Process Management. Milan, Italy, Springer-Verlag.
  15. Hornix, P. T. G. (2007) P.T.G. Hornix. Department of Mathematics and Computer Science. Eindhoven, Technische Universiteit Eindhoven.
  16. Lu, R. & Sadiq, S. (2006) Managing Process Variants as an Information Resource. Business Process Management.
  17. Lu, R. & Sadiq, S. (2008) On the Discovery of Preferred Work Practice Through Business Process Variants. Conceptual Modeling - ER 2007.
  18. Lu, R., Sadiq, S., Governatori, G. & Yang, X. (2009) Defining Adaptation Constraints for Business Process Variants. Business Information Systems.
  19. Rozinat, A. & Aalst, W. M. P. v. d. (2005) Conformance Testing: Measuring The Fit and Appropriateness of Event Logs and Process Models. Business Process Management (BPM) 2005.
  20. Schonenberg, H., Weber, B., van Dongen, B. & van der Aalst, W. (2008) Supporting Flexible Processes through Recommendations Based on History. Business Process Management.
  21. Tsai, C.-Y. & Chen, I. C. (2009) Using Genetic Process Mining Technology to Construct a Time-Interval Process Model. Next-Generation Applied Intelligence.
  22. Vanderfeesten, I., Reijers, H. & Aalst, W. M. P. v. D. (2008) Product Based Workflow Support: Dynamic Workflow Execution. Advanced Information Systems Engineering.
  23. WFMC (1999) Workflow management coalition terminology and glossary. Workflow management coalition.
  24. Yujie, M., Shensheng, Z. & Jian, c. (2004) Supporting collaborative work with process management enhanced corporate portal. Systems, Man and Cybernetics, 2004 IEEE International Conference on.
  25. Zimmermann, H. J. (2001) Fuzzy set theory--and its applications, Kluwer Academic Pub.
Download


Paper Citation


in Harvard Style

Andri Setiawan M. and Sadiq S. (2010). SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS . In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8425-06-5, pages 165-170. DOI: 10.5220/0002871801650170


in Bibtex Style

@conference{iceis10,
author={Mukhammad Andri Setiawan and Shazia Sadiq},
title={SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2010},
pages={165-170},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002871801650170},
isbn={978-989-8425-06-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS
SN - 978-989-8425-06-5
AU - Andri Setiawan M.
AU - Sadiq S.
PY - 2010
SP - 165
EP - 170
DO - 10.5220/0002871801650170