DECISIONWAVE - Embedding Collaborative Decision Making into Business Processes

Christoph Krammer, Alexander Mädche

Abstract

DecisionWave is a platform to allow distributed teams to jointly take decisions within business processes. The focus of this work is to provide the conceptual architecture and a prototype for a seamless integration of communication support for group decisions into existing business processes within operational information systems. The DecisionWave system can then be used to document the decision process and generate templates for future decisions of the same type. Together with the architecture, we built a prototype using the salesforce.com CRM system and the Google Wave communication infrastructure.

References

  1. Arnott, D. and Pervan, G. (2005). A critical analysis of decision support systems research. Journal of Information Technology, 20(2):67-87.
  2. Bandyopadhyay, K. and Paul, S. (2007). User acceptance of group support systems. In Proceedings of the 9th International Conference on Decision Support Systems, Kolkata, India.
  3. DeSanctis, G. and Gallupe, R. B. (1987). A foundation for the study of group decision support systems. Management science, 33(5):589-609.
  4. DeSanctis, G. and Poole, M. S. (1994). Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization science, pages 121-147.
  5. Fjermestdad, J. and Hiltz, S. R. (1998). An assessment of group support systems experimental research: Methodology and results. Journal of Management Information Systems, 15(3):7-149.
  6. Google (2009). Google wave federation protocol over XMPP. http://www.waveprotocol.org/draft-protocolspecs/draft-protocol-spec.
  7. Google (2010). Google wave API. http://code.google.com/intl/de-DE/apis/wave/.
  8. Huber, G. P. (1984). Issues in the design of group decision support sytems. MIS Quarterly, 8(3):195-204.
  9. Kaplan, S. M. and Carroll, A. M. (1992). Supporting collaborative processes with ConversationBuilder. Comput. Commun., 15(8):489-501.
  10. King, W. R. and He, J. (2006). A meta-analysis of the technology acceptance model. Information & Management, 43(6):740-755.
  11. Lai, L. S. L. and Turban, E. (2008). Groups formation and operations in the web 2.0 environment and social networks. Group Decision and Negotiation, 17(5):387- 402.
  12. Lee, J. (1990). SIBYL: a tool for managing group design rationale. In Proceedings of the 1990 ACM conference on Computer-supported cooperative work, pages 79- 92. ACM New York, NY, USA.
  13. McAfee, A. P. (2006). Enterprise 2.0: The dawn of emergent collaboration. MIT Sloan Management Review, 47(3):21.
  14. Power, D. J. (1997). What is a DSS. The On-Line Executive Journal for Data-Intensive Decision Support, 1(3):223-232.
  15. salesforce.com (2010). salesforce.com developer API. http://wiki.developerforce.com/index.php/Integration.
  16. Zigurs, I. and Buckland, B. K. (1998). A theory of Task/Technology fit and group support systems effectiveness. MIS Quarterly, 22(3):313-334.
Download


Paper Citation


in Harvard Style

Krammer C. and Mädche A. (2010). DECISIONWAVE - Embedding Collaborative Decision Making into Business Processes . In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8425-05-8, pages 232-237. DOI: 10.5220/0002899302320237


in Bibtex Style

@conference{iceis10,
author={Christoph Krammer and Alexander Mädche},
title={DECISIONWAVE - Embedding Collaborative Decision Making into Business Processes},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2010},
pages={232-237},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002899302320237},
isbn={978-989-8425-05-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - DECISIONWAVE - Embedding Collaborative Decision Making into Business Processes
SN - 978-989-8425-05-8
AU - Krammer C.
AU - Mädche A.
PY - 2010
SP - 232
EP - 237
DO - 10.5220/0002899302320237